Evaluating local e-government: An analysis of Greek prefecture websites

Yannas, Prodromos; Lappas, Georgios

doi:10.1109/icdim.2007.4444232

Cited by 9 publications

(5 citation statements)

References 2 publications

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“…It seems that at the local level e-government in Greece has not changed much over the years, recalling that in 2006 the websites of the Greek prefectures provided mostly one-way information while they performed poorly at the transaction and interaction-participation level [16]. This poor advancement in local e-government is not suprising if one accounts for the inefficiencies as well as the lack of resources and personnel caused by the Greek financial crisis.…”

Section: Discussionmentioning

confidence: 97%

“…First we conducted a literature review to identify the criteria-metrics that will comprise our model. Hence, most of the metrics included in the model were extracted from prior academic studies [12,13,15,16] to ensure that the criteria used are theoretically valid. Moreover, the proposed model included items that originated from an analysis of several municipal websites in Greece in order to assure that the model was adjusted to the Greek local government context.…”

Section: Methodsmentioning

confidence: 99%

“…As a consequence each local government website was rated on a total score that ranged from 0 to 100. Our weighting procedure differs from studies which first assign weights to the categories or factors of the model and then distribute the weights of the factor to the criteria/metric that comprise them [11,16]. This way we avoided the pitfall of treating the attributes that comprise each factor equally since citizens assign different levels of importance to the different criteria even though they belong to the same factor.…”

Section: Testing Reliability and Assigning Weightsmentioning

confidence: 98%

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Local E-Government and E-Democracy: An Evaluation of Greek Municipalities

Lappas

Triantafillidou

Yannas

et al. 2015

Communications in Computer and Information Science

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Abstract. The purpose of this study is the development of a citizen-centric framework for the evaluation of local e-government projects that is validated in the context of Greek municipalities. The proposed model consists of four categories, 14 factors/indices and 83 criteria. The framework incorporates the different aspects of e-government as well as e-democracy. To develop and validate the model two research undertakings were conducted: one survey that captured citizens' opinions about the important e-government features and a website analysis to inquire about the level of e-government sophistication of Greek local government websites. Results of citizens' survey served as input for the weighting of the model metrics. The analysis of the Greek municipal websites indicated that municipalities performed moderately well with regard to the disclosure of one-way information while they scored low in the provision of online services for citizens and businesses and the opportunities offered for citizens' interaction and participation.

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Section: Discussionmentioning

confidence: 97%

Section: Methodsmentioning

confidence: 99%

Section: Testing Reliability and Assigning Weightsmentioning

confidence: 98%

See 1 more Smart Citation

Local E-Government and E-Democracy: An Evaluation of Greek Municipalities

Lappas

Triantafillidou

Yannas

et al. 2015

Communications in Computer and Information Science

Self Cite

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“…Moreover, Holzer et al (2010) demonstrated that digitally mature and digitally moderate cities usually have a higher gross domestic product per capita and a higher share of internet users. Yannas and Lappas (2007) have proven that local governments in Greece used the internet only to provide information to citizens. Manoharan and Carrizales (2011) assessed the progress in the deployment of e-administration at the state and local level in the USA over a decade.…”

Section: Public Administration Website Qualitymentioning

confidence: 99%

Local government website usability on mobile devices: test results and recommendations

Król

Zdonek

2021

DPRG

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Purpose The range of official business that can be handled online has grown in the recent decade. In many cases, e-services are a must. At the same time, the economic impact and social importance of mobile technology have increased. Mobile devices are becoming more and more popular, and their applications diversify. It comes as no surprise that mobile users expect e-services and official information to be available through this channel. The purpose of this paper is to identify problems (difficulties) occurring when browsing websites of local government units (LGU) on mobile devices. Design/methodology/approach The comfort of website browsing depends mostly on the development technique, and the way content is published. Responsive websites are much easier to view on mobile devices than “static” ones. The study involves 400 websites of LGU in Poland. The websites were subjected to quantitative and qualitative analyses with selected techniques and computer tools. Findings The set of 400 websites contained 119 (29.75%) that were not responsive. It exhibited a substantial potential for the optimisation of websites for mobile devices. The study revealed the most common usability failures such as distorted images, “scattered icons”, partial responsiveness and bothersome messages in pop-ups. Originality/value The research identified the most widespread problems with the tested websites. The study yielded recommendations for local governments, which may be useful when managing content, upgrading the website or replacing it with a new one.

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“…In practice, the egovernment dimension of an institution is usually implemented gradually. E-government maturity models [33,34] describe the online stages an organization goes through time, becoming more mature in using the web for providing better services to citizens. E-government systems as slower adopters of new ideas and technologies, are still trying to maturing the shift to the social media age, as it is not yet clear how governmental agencies can incorporate social media technology-driven participation into the act of governing [35].…”

Section: Social Multimedia Mining and E-governmentmentioning

confidence: 99%