Evaluating ICT development: Indicators, digital progress, and societal impact for sustainable development

Abstract

Measuring the progress of Information and Communication Technology (ICT) is important for achieving sustainable development. Various methods and indices have been created to evaluate the level of digitalization in a society or country. ICT indicators and indices involve choosing and weighing factors such as the accessibility, efficiency, and impact of ICT development. This study used the PRISMA method to select and review eighteen previous studies, focusing on the ICT development indicators they used and assessing their effects on society. It identified many indicators, with access, usage, and ICT skills being the most common. By examining these indicators, the study has gained insights into how to measure digital progress, assess the digital divide, create strategic policies, and evaluate the influence of ICT on human and social capital. The study concludes that the development and selection of ICT indicators should be broadened beyond the current framework to improve the effectiveness and relevance of ICT development goals.