Evaluating healthcare information systems through an “enterprise” perspective

Connell, N.A.D.; Young, Terry

doi:10.1016/j.im.2007.04.002

Cited by 63 publications

(46 citation statements)

References 31 publications

(27 reference statements)

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“…(Connell & Young, 2007;Myers et al, 1997;Seddon et al, 1998;Stockdale & Standing, 2006;Wilson & Howcroft, 2005) It quickly became clear that IT management was looking for a tool applicable to any major IT evaluation problem the organization is facing. Mentioned IT evaluation scenarios included Enterprise Resource Planning, Customer Relationship Management and Business Intelligence systems.…”

Section: Roles and Responsibilitiesmentioning

confidence: 99%

“…Results should not be static but support problem solving by exploring possible causes to problematic evaluations. Finally, many different stakeholders with different roles, responsibilities and interests should be explicitly captured and serviced by the framework, which is needed in socio-technical and socio-political perspectives (Connell & Young, 2007;Wilson & Howcroft, 2005). The importance of stakeholder inclusion is increasingly accepted in IT project evaluations (Peter B. Seddon, et al, 1998).…”

Section: Roles and Responsibilitiesmentioning

confidence: 99%

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A Comprehensive Framework Approach using Content, Context, Process Views to Combine Methods from Operations Research for IT Assessments

Bernroider

Koch

Stix

2013

Information Systems Management

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Motivated by IT evaluation problems identified in a large public sector organization, we propose how evaluation requirements can be supported by a framework combining different models and methods from IS evaluation theory. The article extends the content, context, process (CCP) perspectives of organizational change with operations research techniques and demonstrates the approach in practice for an Enterprise Resource Planning evaluation.

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Section: Roles and Responsibilitiesmentioning

confidence: 99%

Section: Roles and Responsibilitiesmentioning

confidence: 99%

A Comprehensive Framework Approach using Content, Context, Process Views to Combine Methods from Operations Research for IT Assessments

Bernroider

Koch

Stix

2013

Information Systems Management

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show abstract

“…Given the sensitive nature of healthcare information and the high degree of dependence on trustworthy records, issues of reliability, security, and privacy are of particular significance. There is, however, ambivalence about privacy because of the potential benefits of community access to personal information (Connell, and Young, 2007). Unfortunately, since regulation and legislation often lag behind technology, privacy is generally addressed in reactive rather than proactive mode.…”

Section: E-health Challengesmentioning

confidence: 99%

The promise of the services sector: A United Arab Emirates perspective- case study

Alrawi¹,

Hussain²

2011

AJSMS

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United Arab Emirates (UAE) in the Gulf Region value their health care system above any other social program. The UAE's system of health care faces significant financial and population pressures, relating to cost, access, quality, accountability, and the integration of information and communication technologies (ICTs). The privatization of many Governmental hospitals by foreign specialized Institutions in the UAE may play an increasingly significant role in these initiatives, as the management of health information becomes a more crucial factor in the successful delivery of health care services in the new millennium. The new corporate body 'John Hopkins Health System' is developing a pan-UAE electronic health solution. The Ministry of Health and privatization initiatives will play an increasingly significant role in these initiatives, as the management of health information becomes a more crucial factor in the successful delivery of health care services in the present time. The major objectives of the paper was to analyze the changing social contexts and factors influencing the transformation from a real community to a virtual community by the adoption of e-Health, and to propose actions needed to create an enabling environment for e-health services growth and utilization in the UAE. This paper places access and authorization issues in an overall policy context through describing current UAE initiatives.

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“…Human interaction with various information sources, required during the processes of delivering healthcare, may be viewed in terms of three critical tensions [1,3]: the local-national tension, the management-clinical tension, and the tension between the interactive (i.e., sharing of data or information) and the interpersonal (i.e., face to face, either physically, or mediated through the IS). Terry Young will explore the impact of these tensions on the UK's Connecting for Health programme and argue that each dimension suggests policy implications.…”

Section: Terry Youngmentioning

confidence: 99%

Evaluating “Connecting for Health”: Policy implications of a UK mega-programme

McGrath

Hendy

Klecuń

et al. 2008

Social Dimensions of Information and Communication Technology Policy

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Terry Young Brunel University, UKAround the world the implementation of information and communication technology (ICT) is proposed as a way of transforming healthcare, making it "better" (e.g., safer, more accessible, and patient-centred) and more efficient by facilitating the management of healthcare organisations and processes. The implementation of ICT has been a vital component of UK government strategy for the National Health Service (NHS) for at least a decade, most recently expressed in the National Programme for IT (NPfIT) for England, considered to be the biggest non-military initiative of IT implementation in the world and now subsumed in the wider institutional structure of "Connecting for Health" [2].The National Programme is a 10-year change initiative dating from 2002, which was originally estimated at a procurement cost of £6.2 billion, although recent projections suggest it may cost £20 billion in the end [4]. The aim of the programme is to deliver a "system of systems" supported by a nationwide IT infrastructure and network covering all of the strategic health authorities in England. The critical applications will provide electronic facilities for sharing patient records, booking appointments, transmitting prescriptions, and transferring digital images (e.g., X-rays and scans) and will be supported by ancillary services such as email, online directories, and websites.

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Evaluating healthcare information systems through an “enterprise” perspective

Cited by 63 publications

References 31 publications

A Comprehensive Framework Approach using Content, Context, Process Views to Combine Methods from Operations Research for IT Assessments

A Comprehensive Framework Approach using Content, Context, Process Views to Combine Methods from Operations Research for IT Assessments

The promise of the services sector: A United Arab Emirates perspective- case study

Evaluating “Connecting for Health”: Policy implications of a UK mega-programme

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