Evaluating China's university library Web sites using correspondence analysis

Shen, Xizhong; Li, Dongmin; Shen, Chong

doi:10.1002/asi.20288

Cited by 22 publications

(18 citation statements)

References 5 publications

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“…Jeffries 1991, Herrera-Viedma 2006, Shen 2006. However, none of these studies seems to address directly the issue of understanding users' needs; neither do they match hygiene and motivation characteristics to features of web site design.…”

Section: Research Background and Purposementioning

confidence: 90%

Understanding user interface needs of e-commerce web sites

Huang

2009

Behaviour & Information Technology

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With the growth in the number of web sites, users must choose among many alternative web sites and designers must face the challenge of keeping the user's duration. Web site design is an iterative process of fine-tuning to enhance user satisfaction. According to the hygiene-motivation theory, the emotions of satisfaction and dissatisfaction are caused by two different categories of characteristics. Lack of dissatisfaction does not mean satisfaction, and lack of satisfaction does not mean dissatisfaction. This study proposes a parsimonious and effective multidimensional evaluation tool: a max-min approach to combine the hygiene-motivation factors and thereby provide a strategy to compare the competitive position of different web sites. The interfaces of eight e-retailer web sites for computer and communication products were targeted for evaluation. Four hygiene factors (navigation, information display, ease of learning and response time) and five motivation factors (interaction with people, screen complexity, user empowerment, visual appearance and achievement) are measured. The evaluations on hygiene and motivation factors were transformed into max and min effectiveness scores using the proposed models. Three zones (zone of intolerance, zone of efficiency and zone of satisfaction) were described to illustrate the role of strategic planning of a site interface in shaping a competitive position among the observed web sites.

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Section: Research Background and Purposementioning

confidence: 90%

Understanding user interface needs of e-commerce web sites

Huang

2009

Behaviour & Information Technology

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“…Correspondence analysis (CA) is one of the multivariate statistical analysis methods developed on the basis of R-type and Q-type Factor Analysis (Harcar and Spillan 2006;Shen et al 2006). Correspondence analysis can eliminate complicated mathematical calculations and sub-processes, visually classifying samples on the factor loading map, and also marking out major classifying parameters (major factors) and basis, hence providing a direct, simple, and convenient multivariate statistical tool (Whipple 1994).…”

Section: Correspondence Analysismentioning

confidence: 99%

Internationalization Paths of Chinese Firms: Evidences From an Emerging Economy

Zeng

Shen

Tam

et al. 2010

Journal of Business Economics and Management

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In this paper, an empirical study is conducted to explore the paths of internationalization for Chinese manufacturing firms. Correspondence analysis was employed to examine the relationship between the internationalization paths and the firms' form of ownership. It reveals that the internationalization paths of Chinese firms appear to be in a form of terrace structure, more firms adopting the rudimentary levels than the more matured courses of internalization. The findings indicate that Chinese firms are characterized by the relatively low levels of internationalization. Also the preferred destinations of going internationalization were identified for firms adopting outward foreign direct investments.

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“…But most of these studies only introduce the evaluation model constructing process or application fields without getting specific evaluation results for the websites. In addition, as to the types of evaluation websites, the majority were concentrated on the e-commerce websites [4] and library websites [5], with little focus on the information center web portals. Therefore, there is an urgent need to provide an effective method to evaluate HIIC web portals information service quality and help the owners improve their web portals' quality.…”

Section: Introductionmentioning

confidence: 99%

AHP and CA Based Evaluation of Website Information Service Quality: An Empirical Study on High-Tech Industry Information Center Web Portals

Changping¹,

Zhao²,

Guo³

2009

JSSM

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Web portal is a useful way for high-tech information center providing information services for high-tech enterprises. The importance of evaluating the information service quality of the web portal has been recognized by both information service researchers and practitioners. By applying for an analytic hierarchy process (AHP) approach, a hierarchical structure evaluation criteria model has been constructed, and the global priority weight of each criterion in the model has also been determined in this study. According to the model, two different methods—comprehensive score method and correspondence analysis (CA) have been used to analyze and evaluate the information service quality of ten primary information center web portals in China hightech industry from different aspects. The findings of this study pro-vide a useful instrument for researchers who wish to measure the information service quality of web portals, as well as for hightech information center managers who want to enhance their web portals service performance

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Evaluating China's university library Web sites using correspondence analysis

Cited by 22 publications

References 5 publications

Understanding user interface needs of e-commerce web sites

Understanding user interface needs of e-commerce web sites

Internationalization Paths of Chinese Firms: Evidences From an Emerging Economy

AHP and CA Based Evaluation of Website Information Service Quality: An Empirical Study on High-Tech Industry Information Center Web Portals

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