Evaluasi Kepuasan Pelayanan Pengguna Aplikasi OPAC Perpustakaan STMIK AMIKOM Yogyakarta

Arifah, Fatimah Nur; Rosidi, Abidarin; Fatta, Hanif Al

doi:10.24076/citec.2013v1i1.9

Cited by 7 publications

(6 citation statements)

References 2 publications

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“…Menurut (Twum et al, 2022a) kepuasan pelanggan dapat dikatakan sebagai pemenuhan harapan atas keinginana pelanggan. Hal ini juga dijelaskan oleh (Arifah et al, 2015) bahwa kepuasan dapat diartikan sebagai perasaan senang, puas dan lega atas terjadi pemenuhan harapan.…”

Section: Kepuasan Pelangganunclassified

Mengukur Pengaruh Kualitas Pelayanan Terhadap Kepuasan dan Loyalitas Pengguna Perpustakaan UMS

Pangestu,

Setyawan

2024

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This research aims to evaluate the impact or effects of effect of Service, information control, and the Library as a Place on the satisfaction and loyalty of library users. The samples in this test were active students and users who utilized library services at the Muhammadiyah University of Surakarta. Sampling was done using a purposive sampling technique to obtain a total of 150 respondents. The data management is carried out using the SmartPLS 3.0 statistical calculation tool and it can be stated that the effect of Service, Information Control, and Library as Place has a significant effect and has a positive impact on user satisfaction and loyalty so the hypothesis can be accepted.

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Section: Kepuasan Pelangganunclassified

Mengukur Pengaruh Kualitas Pelayanan Terhadap Kepuasan dan Loyalitas Pengguna Perpustakaan UMS

Pangestu,

Setyawan

2024

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“…Fitriansyah & Harris 10 menunjukkan hasil penelitian serupa, bahwa dari kelima dimensi EUCS, dimensi ease of use memiliki nilai kepuasan tertinggi terhadap penggunaan situs web Uvers. Begitu juga penelitian Arifah et al 18 menunjukkan bahwa dimensi ease of use memiliki nilai kepuasan tertinggi dibandingkan dimensi EUCS lain, pada penggunaan aplikasi OPAC Perpustakaan STMIK AMIKOM.…”

Section: Pembahasanunclassified

Gambaran Kepuasan Pengguna Mobile Application Cancer Cervix Caution (Cavixaution) Untuk Pengetahuan Tentang Pencegahan Kanker Serviks

Anshari

Lismidiati

Sandhi

2023

JKKK

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Background: Mobile application Cavixaution is a health education media to improve knowledge about cervical cancer prevention. End User Computing Satisfaction (EUCS) which consists of content, format, accuracy, ease of use, and timeliness as its dimensions, becomes a measurement to determine the success of the implementation of an information system.Objective: To evaluate the user satisfaction in using mobile application Cancer Cervix Caution (Cavixaution) as health education media for knowledge about cancer cervix prevention.Method: The study was held in November – December 2019 in the Jagalan Village Bantul. The design of this study was descriptive and cross sectional approach. The data were collected using propotional and purposive sampling that involved 76 women aged 30 – 49 years who were using the mobile application Cavixaution and never done Visual Inspection of Acetic Acid (IVA).Result: Overall users were satisfied with the mobile application Cavixaution with an average rate of 3,16. The average rate for each EUCS dimensions were as follow: ease of use dimension 3,24 (satisfied), content dimension 3,14 (satisfied), format dimension 3,15 (satisfied), timeliness dimension 3,19 (satisfied) and accuracy dimension 3,10 (satisfied).Conclusion: Users are satisfied using mobile application Cavixaution. All dimensions have reached satisfaction level, with ease of use dimension had the highest value, while the accuracy dimension had the lowest satisfaction. This study shows that the mobile application Cavixaution can be used as health education media for knowledge about cervical cancer prevention and the application has fulfilled respondent expectation.ABSTRAKLatar belakang: Mobile application Cavixaution merupakan media pendidikan kesehatan dengan tujuan untuk meningkatkan pengetahuan mengenai pencegahan kanker serviks. Kepuasan pengguna menjadi suatu pengukuran untuk mengetahui keberhasilan dalam penerapan suatu sistem informasi. End User Computing Satisfaction (EUCS) yang terdiri dari lima dimensi, yaitu substansi, tampilan, akurasi, kemudahan dalam penggunaan, dan ketepatan waktu, menjadi salah satu metode untuk mengukur kepuasan pengguna terhadap produk yang berhubungan dengan teknologi informasi dan komunikasi (TIK).Tujuan: Mengetahui gambaran kepuasan pengguna dalam menggunakan aplikasi mobile application Cancer Cervix Caution (Cavixaution) sebagai media pendidikan untuk pengetahuan tentang pencegahan kanker serviks.Metode: Penelitian dilaksanakan pada bulan November – Desember 2019 di Kelurahan Jagalan, Bantul. Jenis penelitian kuantitatif deskriptif dengan rancangan cross sectional. Pemilihan sampel dengan teknik proportional dan purposive sampling dengan melibatkan subjek 76 wanita usia subur, berusia 30 – 49 tahun, yang telah menggunakan mobile application Cavixaution, serta belum pernah melakukan tes Inspeksi Visual Asetat (IVA).Hasil: Secara keseluruhan pengguna merasa puas terhadap penggunaan mobile application Cavixaution dengan nilai rata-rata 3,16. Nilai kepuasan untuk setiap dimensi adalah dimensi ease of use 3,24 (puas), dimensi content 3,14 (puas), dimensi format 3,15 (puas), dimensi timeliness 3,19 (puas), dan dimensi accuracy 3,10 (puas).Simpulan: Pengguna merasa puas dalam menggunakan mobile application Cavixaution. Pada dimensi kemudahan dalam penggunaan, memiliki nilai rata-rata kepuasan tertinggi, sedangkan dimensi akurasi mendapatkan nilai kepuasan paling rendah. Penelitian ini menunjukkan bahwa Mobile Application Cavixaution dapat digunakan sebagai media pendidikan kesehatan tentang kanker serviks, dengan rancangan aplikasi yang telah memenuhi harapan atau keinginan para pengguna.

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“…A study by Fatimah Nur Arifah, et al (Arifah et al, 2015) determine and measure the level of user satisfaction of OPAC application at the library of STMIK AMIKOM Yogyakarta. The result indicated that the users of the OPAC Library of STMIK AMIKOM Yogyakarta were quite satisfied with the calculation results of the IKP 78.01%.…”

Section: Previous Research Has Been Conducted By Nurmaini Dalimunthe and Cicimentioning

confidence: 99%

User Satisfaction Analysis of Online Public Access Catalog Using End User Computing Satisfaction Method

Trianisfi

Nurfaizah

Tripustikasari

2021

PIKSEL

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Libraries are organizations with the activities of collecting, processing, disseminating, preserving, and presenting information that in which the Online Public Access Catalog (OPAC) have been widely adopted. However, the analysis of OPAC satisfaction is still rare. This study discusses the analysis of user satisfaction of OPAC. This study aims to determine the effect of content dimensions, accuracy, format, ease of use, and timeliness using the End User Computing Satisfaction (EUCS) method, a method for measuring the level of user satisfaction of a system. SPSS software was used to analyze user satisfaction. Sig. value of the content variable is greater than 0.1 (0.667), hence the hypothesis zero (H0) is accepted. It means that the content variable has no effect on user satisfaction. Sig. value for the accuracy variable is less than 0.1 (0.009), hence the H0 is rejected. Therefore, the accuracy variable has an effect on user satisfaction. Sig. value of the format variable is less than 0.1 (0.054), hence H0 was rejected, implying that the format variable has an effect on user satisfaction. Sig. value of the ease of use variable is greater than 0.1 (0.700), hence H0 is accepted, meaning that the ease of use variable has no effect on user satisfaction. Sig. value of the timeliness variable was 0.120 (> 0.1), hence H0 is accepted. Therefore, the timeliness variable has no effect on user satisfaction.

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Evaluasi Kepuasan Pelayanan Pengguna Aplikasi OPAC Perpustakaan STMIK AMIKOM Yogyakarta

Cited by 7 publications

References 2 publications

Mengukur Pengaruh Kualitas Pelayanan Terhadap Kepuasan dan Loyalitas Pengguna Perpustakaan UMS

Mengukur Pengaruh Kualitas Pelayanan Terhadap Kepuasan dan Loyalitas Pengguna Perpustakaan UMS

Gambaran Kepuasan Pengguna Mobile Application Cancer Cervix Caution (Cavixaution) Untuk Pengetahuan Tentang Pencegahan Kanker Serviks

User Satisfaction Analysis of Online Public Access Catalog Using End User Computing Satisfaction Method

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