Evaluasi Implementasi Sistem Manajemen Mutu ISO 9001:2008 di Puskesmas Wilayah Kabupaten Sleman

Nuryati, Sri

doi:10.18196/jmmr.6137

Cited by 3 publications

(3 citation statements)

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“…Sistem tersebut disebut dengan Sistem manajemen mutu, dengan adanya sistem manajemen mutu yang berjalan dengan baik, maka akan memandu sistem pelayanan di Puskesmas untuk mematuhi standar, pedoman, dan peraturanperaturan yang berlaku dalam penyelenggaraan pelayanan kepada masyarakat (O. Dewi et al, 2021;Nuryati, 2017).…”

Section: Pendahuluanunclassified

Dampak Kualitas Pelayanan Terhadap Kepuasan Pasien Puskesmas

Imran

Yulihasri

Almasdi³

et al. 2021

j. p pengembangan sains h.

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Kualitas pelayanan yang disebabkan oleh sumber daya manusia, fasilitas, dan rujukan yang belum optimal. Penelitian ini bertujuan untuk mengetahui pengaruh kualitas pelayanan terhadap kepuasan pasien Puskesmas. Jenis penelitian ini adalah penelitian kuantitatif dengan metode asosiatif. Populasi dalam penelitian ini adalah seluruh pengunjung yang datang ke Puskesmas. Pengambilan sampel dailakukan dengan teknik purposive sampling. Adapun mjumlah sampel yang digunakan dalam penelitian ini adalah 100 responden. Teknik pengumpulan data yang digunakan yaitu kuesioner dengan skala likert. Teknik analisi yang dilakukan dengan metode analisis regresi berganda dengan menggunakan SPSS. Hasil penelitian menujukkan bahwa dimensi tangible mempunyai pengaruh yang signifikan terhadap kepuasan pasien, dimensi reliable mempunyai pengaruh yang signifikan terhadap kepuasan pasien, dimensi responsiveness mempunyai pengaruh yang signifikan terhadap kepuasan pasien, dimensi anssurane mempunyai pangruh yang signifikan terhadap kepuasan pasien, dimensi emphaty mempunyai pengaruh yang signifikan terhadap kepuasan pasien. Dimensi yang paling dominan pengaruh yaitu tangible, sedangkan yang paling rendah yaitu responsiveness. Dimensi tangible, reliable, responsiveness, assurance dan emphaty secara simultan mempunyai pengaruh yang signifikan terhadap kepuasan pasien. Hasil penelitian diharapkan agar pihak pengelolan Puskesmas Banja Loweh Kabupaten Lima Puluh Kota lebih meningkatkan kualitas pelayanan terutama pada dimensi responsiveness yang paling rendah.

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Section: Pendahuluanunclassified

Dampak Kualitas Pelayanan Terhadap Kepuasan Pasien Puskesmas

Imran

Yulihasri

Almasdi³

et al. 2021

j. p pengembangan sains h.

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“…In a study conducted by Sri Nuryati in 2017 conducted in the puskemas sleman district stated that the health center has an ambulance inventory as an operational support facility for patients in need. Ambulance inventory of each puskesmas averages 2 units of amulans in each health center in Sleman Regency (Nuryati, 2017) According to research conducted by Hidayati in 2012 mentioned that the results of regression test factors that affect the compliance of the implementation of basic health service SOP is sop policy with a large significance of 0.014 (Hidayat, 2012).…”

Section: Requirements For Building Space and Infrastructure Pmbmentioning

confidence: 99%

How is the Midwife's Self-Management System? A Lesson from the Independent Practice of Midwives Bekti, Kulon Progo, Indonesia

Finnajakh¹,

Maharani²,

Lestari³

2021

TBEAH

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Background: globally the existence of the midwifery profession is needed by a wide range of stakeholders. The midwife profession has been proven to be able to change discipline and leadership in the world of health. Independent Practice Midwives (PMB) becomes one of the basic health facilities engaged in the field of women's health in which requires the management of health management. Methods : this type of research uses descriptive quantitative methods to look at the management of the Independent Practice system of Midwives Bekti, Kulon Progo. The populations in this study are all officers who are registered as employees. Samples are being used in this study determined by accidental sampling, namely employees who were found to be at work at the time of the research was carried out, as well as the founder of PMB. Results : building requirements, space and infrastructure can be known that the percentage number that has met the standard as much as 95% and 5% of them that do not meet the fire extinguisher (APAR) is not available in ready-made conditions. The percentage of employee indicators has met as much as 100%. The entire process of each examination is recorded in the patient's Medical Record (RM) in the form of a book or hard copy. The types of services provided include ANC (Antenatal Care), Ultrasound, pregnant women, maternity, post-partum and infants, MTBS (Integrated Management of Sick Toddlers), family planning for pills, injections, implants, Intrauterine Device, simple Emergency Unit services, infant massage and immunization. Conclusion : Organizational Management in PMB Bekti Kulon Progo has fulfilled the requirements rules in the implementation of Standards of Midwifery Services and permenkes RI Number 28 Year 2017 on the License of Midwife Practice Implementation but in the use of ambulances are still not in accordance with health standards. Keyword : Midwife, PMB, Management

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Section: Requirements For Building Space and Infrastructure Pmbmentioning

confidence: 99%

Untitled

2021

TBEAH

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Background: globally the existence of the midwifery profession is needed by a wide range of stakeholders. The midwife profession has been proven to be able to change discipline and leadership in the world of health. Independent Practice Midwives (PMB) becomes one of the basic health facilities engaged in the field of women's health in which requires the management of health management. Methods: this type of research uses descriptive quantitative methods to look at the management of the Independent Practice system of Midwives Bekti, Kulon Progo. The populations in this study are all officers who are registered as employees. Samples are being used in this study determined by accidental sampling, namely employees who were found to be at work at the time of the research was carried out, as well as the founder of PMB. Results: building requirements, space and infrastructure can be known that the percentage number that has met the standard as much as 95% and 5% of them that do not meet the fire extinguisher (APAR) is not available in ready-made conditions. The percentage of employee indicators has met as much as 100%. The entire process of each examination is recorded in the patient's Medical Record (RM) in the form of a book or hard copy. The types of services provided include ANC (Antenatal Care), Ultrasound, pregnant women, maternity, post-partum and infants, MTBS (Integrated Management of Sick Toddlers), family planning for pills, injections, implants, Intrauterine Device, simple Emergency Unit services, infant massage and immunization. Conclusion: Organizational Management in PMB Bekti Kulon Progo has fulfilled the requirements rules in the implementation of Standards of Midwifery Services and permenkes RI Number 28 Year 2017 on the License of Midwife Practice Implementation but in the use of ambulances are still not in accordance with health standards.

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Evaluasi Implementasi Sistem Manajemen Mutu ISO 9001:2008 di Puskesmas Wilayah Kabupaten Sleman

Cited by 3 publications

References 0 publications

Dampak Kualitas Pelayanan Terhadap Kepuasan Pasien Puskesmas

Dampak Kualitas Pelayanan Terhadap Kepuasan Pasien Puskesmas

How is the Midwife's Self-Management System? A Lesson from the Independent Practice of Midwives Bekti, Kulon Progo, Indonesia

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