Ethnic Language Use and Ethnic Identity for Sarawak Indigenous Groups in Malaysia

Ting, Su-Hie; Rose, Louis A.

doi:10.1353/ol.2014.0002

Cited by 14 publications

(17 citation statements)

References 16 publications

(11 reference statements)

Supporting

Mentioning

Contrasting

Order By: Relevance

“…In addition, the fishery industry is flourishing and plays an important role in the local economy (Ikhwanuddin et al, 2011;Hamli et al, 2012). However, the Rajang estuary is subject to increasing human pressures, especially from agricultural fields, fallow shrubland and industrial plantations (Ting and Rose, 2014;Miettinen et al, 2016). Logging and oil palm plantations have resulted in peatland deforestation, and the scale is enlarging (Miettinen et al, 2016).…”

Section: N Transformations In the Estuarymentioning

confidence: 99%

Dissolved inorganic nitrogen in a tropical estuary in Malaysia: transport and transformation

et al. 2019

View full text Add to dashboard Cite

Abstract. Dissolved inorganic nitrogen (DIN), including nitrate, nitrite and ammonium, frequently acts as the limitation for primary productivity. Our study focused on the transport and transformation of DIN in a tropical estuary, i.e., the Rajang River estuary, in Borneo, Malaysia. Three cruises were conducted in August 2016 and February–March and September 2017, covering both dry and wet seasons. Before entering the coastal delta, decomposition of the terrestrial organic matter and the subsequent soil leaching was assumed to be the main source of DIN in the river water. In the estuary, decomposition of dissolved organic nitrogen was an additional DIN source, which markedly increased DIN concentrations in August 2016 (dry season). In the wet season (February 2017), ammonium concentrations showed a relatively conservative distribution during the mixing, and the nitrate addition was weak. La Niña events induced high precipitations and discharge rates, decreased reaction intensities of ammonification and nitrification. Hence similar distribution patterns of DIN species in the estuary were found in September 2017 (end of the dry season). The magnitude of riverine DIN flux varied between 77.2 and 101.5 t N d−1, which might be an important support for the coastal primary productivity.

show abstract

Section: N Transformations In the Estuarymentioning

confidence: 99%

Dissolved inorganic nitrogen in a tropical estuary in Malaysia: transport and transformation

et al. 2019

View full text Add to dashboard Cite

show abstract

“…As for the indigenous groups in Sarawak, the Iban, Kelabit, Penan, Saban, and Murut are strong in maintaining the use of their ethnic language, but the Melanau is shifting towards Sarawak Malay, and the Bidayuh, Kayan, and Kenyah are in between on the continuum (Ting & Ling, 2012). For adolescents from these indigenous groups, the extent of ethnic language use does not seem to be linked to the strength of their ethnic identity (Ting & Rose 2014). This could be because ability to speak the ethnic language is not an essential criterion for ethnic group membership.…”

Section: Sociocultural Background Of Sarawak Malaysiamentioning

confidence: 98%

Generic analysis of bakery service encounters in Malaysia

Lau

Ting

2016

IJoLC

Self Cite

View full text Add to dashboard Cite

The study aimed to describe the staging of service encounters in a bakery in Sarawak, Malaysia. The specific aspects studied were categories of transactions, staging of transactions, and nonverbal enactment of stages of transactions. A total of 100 interactions between Chinese vendors and Chinese, Malay, and Indigenous customers at a bakery operated by Chinese vendors in Sibu, Sarawak were observed and recorded. The analysis revealed five categories: Instant Buying, where customers bought the cakes on the spot; transactions where customers waited for the cakes to be baked; transactions where customers placed an order for the cakes; transactions where the customers picked up the cakes they had ordered; and unsuccessful sales. The four obligatory stages were Sale Request, Sale Compliance, Purchase, and Goods Handover. While all four stages could be realized nonverbally, the Purchase and Goods Handover stages in the service encounters were always performed nonverbally. The results suggest no difference in the role of nonverbal communication in service encounters with Chinese and non-Chinese customers but there are cultural differences in the staging. The Chinese vendors were more likely to omit the opening (Sale Initiation and Greeting) and closing (Purchase Closure) in their interactions with non-Chinese customers than with Chinese customers. The results suggest that service encounters in high-context cultures involving customers from other ethnic groups are more likely to be instrumental exchanges with an omission of the politeness rituals that characterize interpersonal relationships.

show abstract

“…The total population of the study areas is 484.9 thousand (Department of Statistic, 2020). The ethnic population in Central Region of Sarawak was predominantly of Malay, Iban, Melanau and Chinese (Ting & Rose, 2014).…”

Section: Location Of the Studymentioning

confidence: 99%

The Effect of Service Quality on Customers’ Satisfaction of Inter-District Public Bus Companies in the Central Region of Sarawak, Malaysia

Laisak¹,

Rosli²,

Sa’adi³

2021

IJMS

View full text Add to dashboard Cite

Service quality is a vital factor that influences customer satisfaction. For profit organizations such as public bus companies, high customer satisfaction is a sign for business success and the ability to create long-term relationships with their customers. This research is to assess the effects of service quality attributes on customers’ satisfaction towards service quality provided by inter-district public bus companies in the Central Region of Sarawak. The research adapted SERVQUAL model proposed by Parasuraman, Zeithaml and Berry (1988). A total of 400 respondents were obtained among inter-district public bus users through a convenient sampling method. The mean score for customers’ satisfaction was 2.24, which means the level of customer satisfaction towards the service quality of inter-district buses in the Central Region was low. Meanwhile, the result from the multiple regression analysis showed that service quality dimensions of empathy, assurance, and responsibility had significant effects on customers’ satisfaction. The inter-district public bus companies in the Central Region of Sarawak should improve their service quality by building and obtaining customer trust to keep existing customers and at the same time to attract potential customers. Good customers’ experience towards service and the power of word mouth are marketing tools to enhance business reputation relative to other competitors.

show abstract

Ethnic Language Use and Ethnic Identity for Sarawak Indigenous Groups in Malaysia

Cited by 14 publications

References 16 publications

Dissolved inorganic nitrogen in a tropical estuary in Malaysia: transport and transformation

Dissolved inorganic nitrogen in a tropical estuary in Malaysia: transport and transformation

Generic analysis of bakery service encounters in Malaysia

The Effect of Service Quality on Customers’ Satisfaction of Inter-District Public Bus Companies in the Central Region of Sarawak, Malaysia

Contact Info

Product

Resources

About