“…(Fassaert et al, 2010, Murray et al, 2010, Ou et al, 2010, Ponce et al, 2006, Poureslami et al, 2010, Puthussery et al, 2010, Sokal, 2010, Timmins, 2002) Research suggests that language barriers adversely affect patients in their access to health services (Jacobs et al, 2006, Pippins et al, 2007, Robert Wood Johnson Foundation, 2001); comprehension and adherence(Cheng et al, 2007, Jacobs et al, 2006); quality of care (Cohen et al, 2005, Diamond et al, 2009, Jacobs et al, 2003, Jacobs et al, 2006); and patient and provider satisfaction. (Arthur et al, 2014, Baker et al, 1996, Jacobs et al, 2006)…”