Ethics and corporate social responsibility – An analysis of the views of Chinese hotel managers

Gu, Hanming; Ryan, Chris

doi:10.1016/j.ijhm.2011.01.008

Cited by 76 publications

(34 citation statements)

References 25 publications

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“…Although they have been outperforming domestic hotels in the past (Pine & Phillips, 2005), the participants reveal that many foreign brands are losing advantage because they do not have the knowledge on how to entertain local guests, do not understand the local culture, and do not know how to deal with the authorities properly. Literature has shown examples of major Western hotel chains, such as the Marriot and Hilton, that suffered major losses because of the misunderstanding of local culture and management practices (Gu et al, 2012;Huimin & Ryan, 2011). This finding confirms earlier theories that Chinese management will not entirely follow Western concepts, but rather will develop its own context-specific form (Fan, 1998).…”

Section: Growth Of Domestic Marketsupporting

confidence: 76%

Towards the Understanding of Chinese Collaboration in Hospitality – The Opinions of Professionals

Wassler

Sha

Hung

2015

Journal of China Tourism Research

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The increasingly competitive market in China has resulted in the struggle of hotels for competitive advantage, and even for survival. Among the possible tools to rise above this cutthroat environment is the concept of hotel collaboration. This paper moves towards the understanding of hotel collaboration in China based on the focus group discussions of 22 experienced practitioners in the Chinese hotel and related industries. The data identified several threats, opportunities, and insights into hotel collaboration of domestic with overseas hotels as well as the predictions for the future of this practice in China. Based on specific cultural, political, and economic contexts of contemporary China, the results indicated that partial collaboration is likely to succeed in the hotel market of the country.

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Section: Growth Of Domestic Marketsupporting

confidence: 76%

Towards the Understanding of Chinese Collaboration in Hospitality – The Opinions of Professionals

Wassler

Sha

Hung

2015

Journal of China Tourism Research

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“…This empirical study has applied valid and reliable measures from the 'pace of technological innovativeness' (Grewal et al, 2004), 'technology acceptance' (Davis, 1989;Meuter et al, 2005) and 'technology anxiety' as well as previously tested CSR dimensions (Font et al, 2012;Huimin & Ryan, 2011;Singh & Del Bosque, 2008). The quantitative results have indicated that the survey participants recognised that digital media could help them promote their social and environmental behaviours.…”

Section: Discussionmentioning

confidence: 99%

“…Alternatively, they could not dedicate sufficient time and resources to use web technologies. As a result, companies may not always report enough information on their social, ethical and environmentally-related activities (de Grosbois, 2012;Huimin & Ryan, 2011;Singh & Del Bosque, 2008;Carroll, 1999). Wellknown tourism business (particularly international hotel chains) are usually visible online and they even communicate about their responsible tourism management in their CSR (and sustainability) reports (Holcomb et al, 2007).…”

Section: The Formulation Of Hypothesesmentioning

confidence: 99%

“…Very often, they may disclose non-financial information on their web pages relating to socially responsible behaviours as they give a breakdown of all the actions they undertake toward their stakeholder groups (Huimin & Ryan, 2011;Singh & Del Bosque, 2008). In addition, they may report other information on issues relating to environmental sustainability and governance behaviours.…”

Section: Corporate Social Responsibility Communicationmentioning

confidence: 99%

“…These reference variables were tried and tested in previous empirical studies (Hansen et al, 2011;Schultz et al, 2011;Briones, Kuch, Liu & Jin, 2011). The fourth dimension sought to discover how the respondents' perceived corporate communications on commercial, ethical and social issues (Font et al, 2012;Huimin & Ryan, 2011;Singh & Del Bosque, 2008).…”

Section: Corporate Social Responsibility Communicationmentioning

confidence: 99%

See 2 more Smart Citations

The Promotion of Responsible Tourism Management Through Digital Media

Camilleri

2017

Tourism Planning & Development

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Tourism businesses are increasingly embracing the dynamics of new digital technologies, as they communicate their responsible initiatives through corporate websites, social media platforms and other interactive channels. Therefore, a quantitative study explores the ownermanagers' attitudes on digital media. The methodology integrates measures from technological innovation and corporate social responsibility (CSR) to understand the rationale for using online media to communicate about sustainable and responsible tourism management. The results have indicated that there is a positive and significant relationship between the perceived ease of use and perceived usefulness of digital media (for the promotion of sustainable behaviours and stakeholder engagement). This contribution suggests that communication of responsible tourism management is more effective when it is offered through interactive channels. It implies that there are opportunities for hospitality businesses to enhance their reputation and image as they engage in interactive communications with different stakeholders.

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Customers' corporate social responsibility awareness as antecedent of repeat behaviour intention

González‐Rodríguez

Díaz‐Fernández

2020

Corp Soc Responsibility Env

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The aim of the study is mainly to investigate the influence of hotel customers' perception and awareness of corporate social responsibility (CSR) concerning the environmental practices of hotels on the image of the establishments and on repeat behaviour intention (RBI) by said customers. Accordingly, a research model is established which allows an understanding of the underlying mechanism of perceived CSR practices, CSR awareness, hotel image and RBI. The growing interest shown by practitioners to understand the mechanism to achieve sustainable competitive advantage for hotels through their environmental policies and the scarce number of studies analysing customer CSR awareness and its influence on customer green hotels' engagement justify this study. Hence, the study strives to overcome this gap in the CSR literature. Data were collected from hotel guests who have stayed at green hotels in Spain over the last 12 months. The research model was estimated using a variance-based structural equation modelling approach. The findings achieved and future research avenues derived from the study are of great value for both theorists and managers to achieve a sustainable development. The research model proposed can be applied to other tourist agents other than hotels and provide valuable knowledge for practitioners to understand to what extent their managerial CSR practices and their effort to communicate them are perceived by their stakeholders, which in turn influence the stakeholder engagments with those agents with a greater commitment to the environment. K E Y W O R D S CSR awareness, CSR perception, environmental policy, green hotel, hotel image, repeat behaviour intention, stakeholder engagement, sustainable development

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Ethics and corporate social responsibility – An analysis of the views of Chinese hotel managers

Cited by 76 publications

References 25 publications

Towards the Understanding of Chinese Collaboration in Hospitality – The Opinions of Professionals

Towards the Understanding of Chinese Collaboration in Hospitality – The Opinions of Professionals

The Promotion of Responsible Tourism Management Through Digital Media

Customers' corporate social responsibility awareness as antecedent of repeat behaviour intention

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