Estudo de Caso: Uma Abordagem a partir do Papel do Teólogo para a Comunidade Cristã Evangélica Durante a Pandemia da Covid-19 nos Anos 2020 / 2021

Abstract

Patient safety promotes actions in health institutions to reduce the risk of unnecessary harm to acceptable minimums. This is necessary to establish the requirements for a good practice of functioning of health services. As consultant nurses we are faced with the current moment, many concerns in employees. Objective: To promote a place of speech with the collaborators to work the reception from the perspective of the work process, to build a workshop in the form of a conversation wheel to work the reception and to identify in the collaborators their difficulties in the face of the COVID-19 pandemic. Method: Report of experience of professional practice as a consultant and executing member of the Patient Safety Center -NSP, together with the Hospital Infection Control Commission -CCIH of a hospital unit of the private network of the municipality of Niterói, in the state of Rio de Janeiro, using as a management tool, a workshop with conversation wheel, in order to work actions to support good patient safety practices and ensure that the health professional, in the state of Rio de Janeiro, felt welcomed and cared for. Result and Discussion: The proposal of dynamics was to work on routine situations in the face of the real unknown (a new virus, with little scientific dissemination, up to the moment of work) and seek to understand the difficulty of the other, establish dialogues to promote empathy, proactivity and create a safe space for the various speeches, and think of proposals for the improvement of patient care. Conclusion: The strategy adopted positively presented results in raising the awareness of employees in dealing with their difficulties in the face of the COVID-19 pandemic. The relevance of the research highlights the discovery in employees of dealing with their own emotions so that they do not transfer unnecessarily repercussions on patient safety.