Estudio descriptivo de la mejora de la calidad percibida en los pacientes sometidos a cirugía bariátrica tras la implantación de una vía clínica

Jorge-Cerrudo, Jaime; Ramón, José́; Goday, Alberto; González, S.; Sánchez, Pedro L.; Benaiges, David; Pera, Miguél; Grande, Luís

doi:10.1016/j.cali.2012.01.007

Cited by 8 publications

(5 citation statements)

References 17 publications

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“…92.8% of patients were satisfied or very satisfied with the health care they received. These results are similar to previous studies, which show that patients’ perception of the service received is higher than their expectations [ 1 , 18 , 26 , 28 , 45 , 46 ]. These high figures are important, as patient satisfaction has been related to relevant aspects such as adherence to treatment, consultation and professional recommendations, and has even been related to an improvement in health status [ 24 ].…”

Section: Discussionsupporting

confidence: 92%

“…It was found that overall satisfaction was mainly linked to staff qualities in their relationship with the patient (“staff interest in solving problems and delivering what they promise”, “trust that the staff transmits”, “information provided by the doctor” or “personalised treatment”). These variables were similar to those found in the study by Jorge-Cerrudo et al [ 45 ].…”

Section: Discussionsupporting

confidence: 91%

“…In general terms, therefore, patients are more satisfied with the aspects related to professional competence, the human component or the treatment they receive from the healthcare staff (subjective quality), while the worst evaluations fall on the more tangible aspects related to the structure of the centre, logistics, accessibility or the technology of the equipment (objective quality), aspects that could be modified, with the consequent improvement in the quality received by the patient. These results have also been found in other published studies [ 18 , 24 , 26 , 45 , 46 , 47 , 48 ] and confirm the importance of a professional but close relationship between all those involved in the patient care process. However, the negative results are more interesting than the achievements in patient satisfaction, because of the possibilities for improvement that may arise.…”

Section: Discussionsupporting

confidence: 89%

“…Up to 56.4% of the patients stated that they did not know the doctor’s name, and 86.4% did not know the nurse’s name. There is a greater lack of knowledge of the nurse’s name, an aspect that coincides with what has been published in other studies [ 24 , 26 , 28 , 45 , 46 ]. This may be due to the fact that, although all health staff introduce themselves the first time they contact the patient, it is easier to remember the name of the doctor, as it is not always the same nurse who attends the patient, making it more difficult for the patient to remember her name and making identification more difficult.…”

Section: Discussionsupporting

confidence: 73%

“…However, making positive discrimination in health care against certain sociodemographic groups just because they belong to them raises ethical doubts. In order to improve the patient’s perception of what he/she expected, informative measures could be used to modify “what is expected” [ 45 ].…”

Section: Discussionmentioning

confidence: 99%

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Evaluation of the Satisfaction of Patients Seen in the Dermatology Department of a Spanish Tertiary Hospital

Prada-García

Benítez-Andrades²

2022

Healthcare

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Patient satisfaction is of great importance and is a key factor in the quality of care. The most commonly used measure of this factor is satisfaction surveys. This study used the modified SERVQHOS healthcare quality survey model, which adapts the SERVQUAL survey. The main objective was to determine the degree of satisfaction of patients seen in the outpatient department of the Dermatology Service, as well as to describe and detect those aspects that could be improved to offer better quality care. A total of 250 patients responded to the survey. The mean Likert scale score for the 19 items on the perceived quality of care was 4.17 ± 0.796 points. Up to 92.8% were satisfied or very satisfied with the care received. All items were statistically correlated with overall satisfaction (p < 0.001). In the multivariate study, the variables with predictive capacity in relation to overall satisfaction (p < 0.05) were “the technology of the medical equipment”; “the directions to the consultation”; “the confidence that the staff transmits”; “the state of the consultation”; and “the interest of the staff in solving problems”. Satisfaction was significantly higher in men (p < 0.05), with a level of education up to primary school (p < 0.05) and no work activity (p < 0.001). The final mean score in the degree of perceived satisfaction was very high, indicating that the expectations of the patients were exceeded, and showing that satisfaction is closely linked to the qualities and skills of the staff in their relationship with the patient.

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Section: Discussionsupporting

confidence: 92%

Section: Discussionsupporting

confidence: 91%

Section: Discussionsupporting

confidence: 89%

Section: Discussionsupporting

confidence: 73%

Section: Discussionmentioning

confidence: 99%

See 3 more Smart Citations

Evaluation of the Satisfaction of Patients Seen in the Dermatology Department of a Spanish Tertiary Hospital

Prada-García

Benítez-Andrades²

2022

Healthcare

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Satisfacción de los usuarios en 2 hospitales con diferente modelo de gestión

Pérez-Cantó

Soler

Chorda

2018

Journal of Healthcare Quality Research

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En el Sistema Nacional de Salud coexisten modelos de gestión sanitaria públicos, concertados, privados y mixtos desde la promulgación de la Ley general de sanidad. Los sistemas sanitarios deben incluir para su funcionamiento sistemas de gestión de la calidad y utilizar el valor de la satisfacción del paciente como indicador de resultado. Objetivo: Comparar el grado de satisfacción de los usuarios en dos hospitales con diferente modelo de gestión. Metodología: Estudio observacional, descriptivo analítico y transversal, en unidades de hospitalización con el mismo tipo de pacientes de dos centros con diferente modelo de gestión: Vinalopó (concesión administrativa) e IMED Elche (privado con concierto de servicios). Se incluyeron los usuarios dados de alta durante junio de 2017. La satisfacción de los usuarios se midió con el cuestionario SERVQHOS. Resultados: El 80% de los usuarios en Vinalopó, y el 75% en IMED, valoran su asistencia por encima de las expectativas. El 97,1% en Vinalopó y en 97,5% en IMED estaban satisfechos o muy satisfechos con la atención recibida y el 97,1% en Vinalopó y el 92.5% en IMED no dudaría en recomendarlo. La satisfacción global y el cuestionario SERVQHOS mostró una asociación cercana a la significación a nivel global (R2=0,386; p=0,055). Sin embargo, en el análisis por hospitales los resultados no fueron significativos (IMED: R2=0,639; p=0,092; Vinalopó: R2=0,63; p=0,282). Conclusiones: Los índices de satisfacción son elevados, con escasas diferencias entre ambos hospitales y superiores en ciertas áreas a otros estudios. Aparecen como predictores de calidad factores como tiempo, agilidad de los sistemas e información posiblemente por los cambios en las necesidades y expectativas de los usuarios. Son escasas las experiencias anteriores que comparen satisfacción entre modelos de gestión diferentes.

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Impacto de la ecografía en la percepción de la calidad en salud de pacientes adultos con artritis reumatoide

Santana

Barón

Astete

2021

Revista Colombiana de Reumatología

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Estudio descriptivo de la mejora de la calidad percibida en los pacientes sometidos a cirugía bariátrica tras la implantación de una vía clínica

Cited by 8 publications

References 17 publications

Evaluation of the Satisfaction of Patients Seen in the Dermatology Department of a Spanish Tertiary Hospital

Evaluation of the Satisfaction of Patients Seen in the Dermatology Department of a Spanish Tertiary Hospital

Satisfacción de los usuarios en 2 hospitales con diferente modelo de gestión

Impacto de la ecografía en la percepción de la calidad en salud de pacientes adultos con artritis reumatoide

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