“…It has been widely applied in many areas such as revenue management, transportation management, risk analysis, and service operations (Choi, Wallace, & Wang, 2018;Cohen, 2018). By leveraging the potential information hidden in big data, the decision makers seek to identify patterns and trends (Ettl, Harsha, Papush, & Perakis, 2019), conduct predictive modeling and analytics (Demir, 2014), and obtain superior strategies to facilitate their decision makings (Chan, Wang, Lacka, & Zhang, 2016;Sun, Zheng, Jin, Jiang, & Wang, 2019). Different big data analytics techniques are explored accordingly, such as statistics, machine learning and data mining.…”