Establishment and evaluation of a statewide drug and alcohol specialist advisory service

Crocker, Christine; Burns, Frances; Saunders, John B.; Cairns, David

doi:10.1111/j.1467-842x.1996.tb01058.x

Cited by 3 publications

(7 citation statements)

References 13 publications

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“…Other studies have identified that telephone backup is particularly useful in managing complex and urgent cases to prevent referral from remote areas. [3][4][5][6] The difference in the usage of the telephone may relate to the characteristics of our sample, who were largely very experienced, received regular visiting specialist services and were located within a 1.5-hour drive of a regional hospital. The telephone was used, however, to prevent rural patients from making multiple trips to the regional city for one episode of care.…”

Section: Discussionmentioning

confidence: 99%

“…2 Formalised telephone access lines, another model of rural health service delivery, have been established in Australia and overseas to allow rural health practitioners ready access to specialist advice. [3][4][5][6] Evaluations have shown that telephone access lines are an economical and satisfactory way for GPs to access specialist advice and support, while enhancing continuity of care and mutual understanding and reducing the need for patient referral and transfer. [3][4][5] The telephone can also be an effective tool for addressing educational issues for rural practitioners and may be particularly useful for remote GPs.…”

Section: Introductionmentioning

confidence: 99%

“…[3][4][5][6] Evaluations have shown that telephone access lines are an economical and satisfactory way for GPs to access specialist advice and support, while enhancing continuity of care and mutual understanding and reducing the need for patient referral and transfer. [3][4][5] The telephone can also be an effective tool for addressing educational issues for rural practitioners and may be particularly useful for remote GPs. 4,6 Communication between GPs and other specialists, through referral and feedback letters, has been quite well defined.…”

Section: Introductionmentioning

confidence: 99%

“…[3][4][5] The telephone can also be an effective tool for addressing educational issues for rural practitioners and may be particularly useful for remote GPs. 4,6 Communication between GPs and other specialists, through referral and feedback letters, has been quite well defined. Much work in this area has concentrated on clinical information, diagnoses and treatment and has occurred in urban settings.…”

Section: Introductionmentioning

confidence: 99%

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Interpractitioner Communication: Telephone Consultations Between Rural General Practitioners and Specialists

Hollins

Veitch

Hays

2000

Australian J Rural Health

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The results of a study that sought to investigate the utility of and satisfaction with telephone consultations from the perspective of general practitioners and specialists are reported. Semi-structured interviews with rural general practitioners and specialists were used to elicit information about their most recent telephone consultations. The telephone was found to be an important means of communication for rural practitioners, primarily in terms of organising referrals. General practitioners tended to called specialists who they knew and appeared to have fairly well-formed networks of specialists who they called for most of their concerns. Trust is an important element of interpractitioner communication as it increases understanding and confidence in the reliability of the information exchanged. Good working relationships ensure that rural general practitioners have an accessible source of acceptable specialist support.

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Section: Discussionmentioning

confidence: 99%

Section: Introductionmentioning

confidence: 99%

Section: Introductionmentioning

confidence: 99%

Section: Introductionmentioning

confidence: 99%

See 2 more Smart Citations

Interpractitioner Communication: Telephone Consultations Between Rural General Practitioners and Specialists

Hollins

Veitch

Hays

2000

Australian J Rural Health

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“…48 While not assessed statistically, the variables of ease of access and meeting information needs were also important in a final trial which reported high satisfaction with an Australian helpline for health workers. 46 In addition, two articles reported on the rate at which participants who had called an IDA helpline made use of external treatment referrals obtained during their call. 48,50 The articles provided conflicting results, with rates of treatment access being low for callers to the cannabisspecific helpline (43%) 48 and high for the general substance use helpline (64%).…”

Section: Treatment Satisfaction and Service Utilisationmentioning

confidence: 99%

The effectiveness of helplines for the treatment of alcohol and illicit substance use

Gates

2014

J Telemed Telecare

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While tobacco helplines (quitlines) are thought to be effective, helplines which treat other substance use do not have an established evidence base. A review was conducted of the literature on illicit drug or alcohol (IDA) helplines. The literature search was conducted in five databases. Studies prior to 2014 were included if published in English, and involved the use of a telephone counselling helpline for the treatment of illicit drug or alcohol use. Review papers, opinion pieces, letters or editorials, case studies, published abstracts and posters were excluded. Initial searching identified 2178 articles and after removing duplicates and those meeting the exclusion criteria, there were 36 publications for review. A total of 29 articles provided descriptive information about 19 different IDA helplines which operated in the US (42%), Europe (21%), Australia (21%), Asia (11%) and Canada (5%). These services reported monthly call rates from 3.7 to over 23,000 calls per month. A total of nine articles provided evaluative information on eight different IDA helplines: four articles included a comparison of treatment outcomes against a control group and five articles included information on treatment satisfaction or service utilisation. Together they provide some evidence that these services are effective. Although there was little consistency in the measures used between articles which assessed helpline satisfaction, all but one reported high satisfaction. Although the evidence is mainly supportive of IDA helplines, further work is required to compare treatment outcomes in randomized groups.

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Interpractitioner Communication: Telephone Consultations Between Rural General Practitioners and Specialists

Hollins

Veitch

Hays

2000

Australian J Rural Health

View full text Add to dashboard Cite

show abstract

Establishment and evaluation of a statewide drug and alcohol specialist advisory service

Cited by 3 publications

References 13 publications

Interpractitioner Communication: Telephone Consultations Between Rural General Practitioners and Specialists

Interpractitioner Communication: Telephone Consultations Between Rural General Practitioners and Specialists

The effectiveness of helplines for the treatment of alcohol and illicit substance use

Interpractitioner Communication: Telephone Consultations Between Rural General Practitioners and Specialists

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