Establishing service quality interrelations for Metro rail transit: Does gender really matter?

Mandhani, Jyoti; Nayak, Jogendra Kumar; Parida, Manoranjan

doi:10.1016/j.trd.2021.102888

Cited by 26 publications

(18 citation statements)

References 58 publications

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“…Transit service quality is best measured through the perceived performance of service quality attributes from passengers’ point of view ( 13 , 14 ). For the past two decades, numerous researchers have examined key service quality attributes/factors that influence the overall service quality of or overall satisfaction with public transit ( 15 – 18 ). For instance, Stuart et al ( 14 ) found that service quality attributes, such as reliability, safety, and cleanliness, significantly influence overall satisfaction with transit services in New York.…”

Section: Literature Reviewmentioning

confidence: 99%

“…Similarly, Shen et al ( 17 ) found that passengers expect improvements in services such as information distribution, equipment, and facilities to enhance the overall service quality of Suzhou rail transit in China. In India, Mandhani et al ( 18 ) reported that daily passengers value passenger ease and amenities as the most and least influential factors, respectively, of overall service quality for Delhi Metro. Interestingly, the findings from many studies evidence that the degree and influence of different attributes/factors on overall service quality vary among contexts, transit systems, and individual characteristics ( 9 , 16 , 19 ).…”

Section: Literature Reviewmentioning

confidence: 99%

“…To overcome this limitation, recent studies have used structural equation modeling (SEM) to develop the theory of interrelationships among service factors ( 14–16 ). Nevertheless, the application of the SEM method for exploring interrelations is questionable because of its assumptions of normality and homogeneity in perception data, which is impractical ( 13 , 17 , 18 ).…”

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confidence: 99%

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Should I Travel by Metro? Analyzing the Service Quality Perception of Elderly and Physically Disabled Passengers in Delhi, India

Mandhani

Nayak

Parida

2023

Transportation Research Record: Journal of the Transportation R

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Transit officials worldwide continuously learn from passenger perception surveys to improve service quality and enhance transit ridership. However, many elderly and physically disabled (E&PD) passengers are transit users with special needs whose service requirements have received insufficient attention in the past. In fact, providing satisfactory transit services to E&PD passengers is often a critical challenge for transit officials, since a theory of interrelations among service factors is not yet established from E&PD passengers’ perspectives. Therefore, the present study aims to establish interrelations among service quality factors and identify service improvements for E&PD passengers using satisfaction data from 254 E&PD passengers of Delhi Metro. For this purpose, this study has employed an integrated Bayesian networks and partial least squares path modeling approach. The obtained results have shown some remarkable and meaningful interpretations. For instance, a one-unit increase in satisfaction with the “safety & security” factor would induce a 68% increase in their satisfaction with overall service quality. Besides, importance–performance map analysis showed that Delhi Metro must consider “safety and security,”“passenger ease,” and “seamless connectivity” as high-priority areas needing improvements to promote E&PD-friendly transit services. Overall, the findings of this study suggest several policy measures that would enrich the service quality and achieve universal design standards in metro rail transit systems.

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Section: Literature Reviewmentioning

confidence: 99%

Section: Literature Reviewmentioning

confidence: 99%

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confidence: 99%

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Should I Travel by Metro? Analyzing the Service Quality Perception of Elderly and Physically Disabled Passengers in Delhi, India

Mandhani

Nayak

Parida

2023

Transportation Research Record: Journal of the Transportation R

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“…Two studies investigated the relationship between subway access and travel satisfaction Zhai et al, 2021) using data from two Chinese cites. Mandhani et al (2021) examined gender disparity in metro service satisfaction in Delhi, India. Furthermore, air pollution and a lack of green space are important urban issues in developing countries that influence people's travel experience.…”

Section: • Travel Satisfaction In Developing Countriesmentioning

confidence: 99%

New insights in travel satisfaction research

Vos

2022

Transportation Research Part D: Transport and Environment

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“…Beyond these environmental and economic goals, LRT projects should also strive to foster equitable transport systems, which means ensuring that the social and economic benefits of major infrastructure investments are fairly distributed across society ( 4 – 7 ). There are major gaps, however, in knowledge about how these public-transit investments serve the wants and needs of different segments of society, particularly with regards to LRT and gender ( 8 ). While gender-disaggregated information on LRT ridership remains scarce, some studies have found that women have less propensity to use LRT than men ( 9 ).…”

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confidence: 99%

Who Does Light Rail Serve? Examining Gendered Mobilities and Light-Rail Transit in Montreal, Canada

Villafuerte-Diaz

Victoriano-Habit

Soliz

et al. 2023

Transportation Research Record: Journal of the Transportation R

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Investment in light-rail transit (LRT) has been one of the main strategies of large metropolitan areas in the last decade to tackle environmental, economic, and social issues. In Montreal, Canada, a C$7 billion LRT system is currently under construction and is expected to significantly affect mobility patterns across the metropolitan region. It is crucial to identify how the impacts of such large public investments vary across societal groups to assess whether the distribution of benefits is fair and equitable. Using data from an online survey and a binary logistic modeling approach, we investigated the ways in which intentions to use this new LRT system differ across gender identities. First, we found that women are less likely than men to have an intention to use LRT. Our modeling results show that there are statistically significant differences across gender identities in the effect of certain sociodemographic and travel-behavior characteristics that explain the intention to use the LRT system. In respect of trip purpose, while women and men intend to use LRT for work trips to the same extent, men intend to use LRT for leisure and discretionary travel more than women. Our findings can help in guiding further research into gender gaps in transport studies and inform practitioners on how gender can be considered in LRT policy decisions so that the benefits of major public-transit investments are more equitably distributed.

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Establishing service quality interrelations for Metro rail transit: Does gender really matter?

Cited by 26 publications

References 58 publications

Should I Travel by Metro? Analyzing the Service Quality Perception of Elderly and Physically Disabled Passengers in Delhi, India

Should I Travel by Metro? Analyzing the Service Quality Perception of Elderly and Physically Disabled Passengers in Delhi, India

New insights in travel satisfaction research

Who Does Light Rail Serve? Examining Gendered Mobilities and Light-Rail Transit in Montreal, Canada

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