Establishing a global KM initiative: the Wipro story

Chatzkel, Jay

doi:10.1108/13670410529073

Cited by 18 publications

(10 citation statements)

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“…This early survey shows that Indian organizations are not too far behind in the use of KM applications. Wipro Technologies Limited developed a KM engagement and effectiveness (KMEE) index that gives top management a clear view, both at the organizational level as well as at each of the business unit levels (Chatzkel, 2004). Similarly, Tata Steel Limited developed the Knowledge Manthan Index to measure the effectiveness of its initiative by capturing aspects like involvement of people, sharing of ideas, quality of implementation (Khanna, Mitra & Gupta, 2005).…”

Section: Km Initiatives In Indiamentioning

confidence: 99%

Librarians’ perceptions of knowledge management in developing countries: A case with Indian academic libraries

Nazim¹,

Mukherjee²

2013

International Information & Library Review

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The purpose of this paper is to examine librarians' perceptions of knowledge management, including its concept, potential applications, benefits and major challenges of its applications in Indian academic libraries. A structured questionnaire, containing both open and close-ended questions, was sent by postal mail to 30 librarians of academic libraries in India of which 15 questionnaires were returned. Respondents were asked to define knowledge management and answer questions on its potential applications, benefits and major challenges of the knowledge management applications in academic libraries. Respondents were also allowed to specify their own views on the subject. The findings of the study show that there is a minor difference in how librarians define knowledge management. However, most of them focus on the use of technology or specific processes for the capture and use of explicit knowledge, rather than sharing and using more intangible knowledge embedded in the employees. They have positive attitude towards the applications of knowledge management into academic library practice, and not only because this can bring academic libraries closer to their parent organization, but also because it may help them to survive in an increasingly challenging environment. Although, librarians in the present study acknowledged that they are involved in the practices of knowledge management, but these were perceived as basic information management activities. Lack of understanding of knowledge management concepts, knowledge sharing culture, top management interest, incentives and rewards, financial resources and information technology infrastructure are perceived as the major barriers for incorporating knowledge management into academic library practice. Highlights The term 'intangibles knowledge' has been replaced by 'tacit knowledge' as suggested. KM initiatives in India The full names of the research laboratory acronyms "CSIR, ICMR and ICAR" have written. Discussion Typographical errorsAll the typographical errors, which were pointed out, corrected accordingly. Detailed Response to ReviewersHighlights  Librarians' perceptions of KM in India are shallow dealing with the management of only explicit knowledge or information management rather sharing and using tacit knowledge embedded in employees.  Respondents of the study have positive attitude towards the applications of KM into academic library practice, and believe it can improve library operations and services and bring academic libraries closer to their parent organizations.  Librarians in India are mostly involved in applying IT-based solutions, either for the management of various library operations and services or the development of intranets and institutional repositories, but no evidence has emerged for involvement in the creation and sharing of tacit knowledge.

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Section: Km Initiatives In Indiamentioning

confidence: 99%

Librarians’ perceptions of knowledge management in developing countries: A case with Indian academic libraries

Nazim¹,

Mukherjee²

2013

International Information & Library Review

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“…Standardised SPI models such as CMM, IDEAL or SPICE and the SPI Bottom up approach based on total quality management, which includes a quality improvement programme (QIP), pay little attention to accumulation and management of SPI knowledge and experience. Moreover, a very few studies present views on how the SE organisations in India are using KM [58–60]. Alagarsamy et al [61] recommend a balanced investigation of knowledge-based approach for SPI.…”

Section: Discussionmentioning

confidence: 99%

Effect of knowledge management on software product experience with mediating effect of perceived software process improvement: An empirical study for Indian software industry

Chugh

Nitin

Upadhyay

et al. 2019

Journal of Information Science

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The software development industry is characterised by swift innovation and competition. To survive, software engineering (SE) organisations need to develop high-quality software products in a timely fashion and at low cost. Knowledge-based approaches to software development are extremely supportive to acquiring new knowledge and leveraging existing knowledge from software projects; this enables constant improvement of software development practices. In this empirical study of Indian SE organisations, we study the impact of managing knowledge for perceived software process improvement (PSPI) and its effect on software product quality. Information technology (IT) in knowledge management (KM) is an important facilitator for any SE organisation desiring to exploit evolving technologies for management of their knowledge assets and for carrying out various KM processes of knowledge capture, storage, retrieval and sharing. Surveys collected from Indian SE organisations were analysed to propose a model using a structured equation modelling (SEM) technique. Our findings reveal that the relation between KM and quality of software product is positively mediated by PSPI. These findings reinforce an arena that is of growing importance to researchers and practitioners and which has seen only a limited number of empirical studies to date in the context of Indian SE organisations.

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“…For example, one of the parameters for engagement is the number of visitors to a repository as a ratio of the total number of users. Similarly, one of the parameters for effectiveness is the number of hours saved by reusing components as a ratio of total number of hours spent on coding (Chatzkel, 2004).…”

Section: Chadha and Kapoor (2010) Studied Km Practices In Auto Componmentioning

confidence: 99%

Segmenting knowledge management (KM) practitioners and its relationship to performance variation – some empirical evidence

Joshi

Chawla

Farooquie

2014

Journal of Knowledge Management

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If you would like to write for this, or any other Emerald publication, then please use our Emerald for Authors service information about how to choose which publication to write for and submission guidelines are available for all. Please visit www.emeraldinsight.com/authors for more information. About Emerald www.emeraldinsight.comEmerald is a global publisher linking research and practice to the benefit of society. The company manages a portfolio of more than 290 journals and over 2,350 books and book series volumes, as well as providing an extensive range of online products and additional customer resources and services.Emerald is both COUNTER 4 and TRANSFER compliant. The organization is a partner of the Committee on Publication Ethics (COPE) and also works with Portico and the LOCKSS initiative for digital archive preservation. AbstractPurpose -This paper aims at identifying segments among knowledge management (KM) practitioners and analyzes whether performance varies across these segments. The field of KM aims at enhancing performance through knowledge practitioners. However, not all KM implementations have similar outcomes. Design/methodology/approach -A literature review is conducted through secondary sources. Based on the themes identified for research, qualitative research through a focus group discussion (FGD) and personal interviews is used to explore the themes. This is used to develop a conceptual KM framework. An instrument is developed which is tested for validity and reliability. The instrument is administered to respondents and 313 responses are obtained. Convenience sampling is used to select the respondents. Further, k-means cluster is used to identify segments among KM practitioners. A one-way analysis of variance (ANOVA) test is conducted to determine if the average scores of KM constructs varied between the three clusters. Further, ANOVA test is also used to analyze whether organizational and financial performance scores vary between the three clusters. Post hoc test is used to determine the extent of variation between cluster pairs.Findings -The results show that the sample comprises three segments which were subsequently labeled as active, partly and passive KM practitioners. It was found that active KM practitioners scored highest on various KM constructs, passive KM practitioners scored the least and partly KM practitioners had scores in between the two. One-way ANOVA results showed that the average scores of KM constructs varied significantly between the three clusters. The results show that a significant difference is found in organizational as well as financial performance between any two cluster pairs. Research limitations/implications -The sample comprises 313 respondents, of which around 65 per cent are from services industry and 67 per cent from private sector. A higher representation from public sector and manufacturing industry would have made the comparison more meaningful. The findings are based on data collected from India, and therefore, the results may not be generalizable ...

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Establishing a global KM initiative: the Wipro story

Cited by 18 publications

References 0 publications

Librarians’ perceptions of knowledge management in developing countries: A case with Indian academic libraries

Librarians’ perceptions of knowledge management in developing countries: A case with Indian academic libraries

Effect of knowledge management on software product experience with mediating effect of perceived software process improvement: An empirical study for Indian software industry

Segmenting knowledge management (KM) practitioners and its relationship to performance variation – some empirical evidence

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