Essentials of Business Process Outsourcing

Duening, Thomas N.; Click, Rick L.

doi:10.1002/9781118386279

Cited by 39 publications

(24 citation statements)

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“…a growing body of knowledge has emerged that parallels the evolution of offshoring in the field: from a manufacturing to service industries focus; from production and logistics to marketing related matters; and from IT to business process outsourcing. Likewise, a growing number of managerially-minded books, government and industry reports, and large-scale surveys by consultants and academics have attempted to capture current trends and best practices (Brown and Wilson 2005;Contractor et al 2010a;corbett 200;Duening and click 2005;lewin and couto 2007;Vashistha and Vashistha 2006). Interest in scholarly work has also surged with several recent focused-issues in academic journals (e.g., Kenney et al 2009;Parkhe 2007;.…”

Section: Introductionmentioning

confidence: 98%

Organizing the Modern Firm in the Worldwide Market for Market Transactions

et al. 2011

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0to represent the modern world economy, we introduce the worldwide market for market transactions concept to enable us to model the organization of the firm. 0Outsourcing and offshoring are changing the nature of the firm, presenting internalization/externalization decisions for international managers, and producing unprecedented international relocation of economic activity. 0 We engage with Williamson's (1996) challenge to address 'which transactions go where and why?' to explain the outsourcing-offshoring phenomenon. 0 We offer a novel modelling approach to represent a firm of any scale and scope in this modern world economy. Propositions that frame our modelling approach are offered. 0 We conclude that foreign involvement alongside foreign investment shapes the scale and scope of the firm as the internationalization of productive capabilities, coordinated through the worldwide market for market transactions, redefines the modern world economy.

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Section: Introductionmentioning

confidence: 98%

Organizing the Modern Firm in the Worldwide Market for Market Transactions

et al. 2011

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“…It emphasizes the need for focusing on core business activities which create added value for customers. At the same time, secondary activities, those that are not optimized or not recognized as sources of competitive advantage, should be eliminated or outsourced to external partners (e.g., Duening & Click, 2005). In other words, organizations should perform only the activities at which they are the best, and focus on developing their excellence in a particular area.…”

Section: Business Trends and Systems Perspectivementioning

confidence: 99%

Business Trends and Tendencies in Organization Design and Work Design Practice: Identifying Cause-and-Effect Relationships

Hernaus

2011

Business Systems Research

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Current global business environment has a strong impact on theory and practice of organizations, as well as on working behavior of their employees. Increased complexity and competitiveness is changing settled ways of organizing and working. The ultimate search for the holy grail of achieving organizational effectiveness through better design solutions is gaining momentum. There are many possible areas and means for improvement. Great opportunities emerge from better understanding of contemporary organization and work environment. To seize them, the link between organization design and work design tendencies will be emphasized. Through an in-depth theoretical research on current business trends and their impact on the changing nature of work in organizations, potentially very strong patterns between these two different environmental categories and levels of analysis will be identified. Our extensive analysis of current trends and tendencies in organization design and work design field will provide useful insights for business practitioners and researchers.

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“…This rapidly growing organisational strategy has not yet escaped most African countries. Business Process Outsourcing can be conceptualized as the transferability of business processes from an organisation to an external service provider (Duening & Click, 2005). One major Business Process Outsourcing activity that is greatly deployed by organisations is the Human Resource outsourcing.…”

Section: Current Development In Human Resource Outsourcing In Ghanamentioning

confidence: 99%

Implications of HR Outsourcing for HR Practitioners Work Behaviors: Evidence from the Mobile Telecommunication Industry in Ghana

Quartey¹

2013

IBR

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This study examined the implications of Human Resource outsourcing for Human Resource Practitioners work behaviors in the mobile telecommunication industry in Ghana. The assumptions of the resource-based theory served as a lens for providing an understanding into the implications of Human Resource outsourcing for Human Resource Practitioners work behaviors. This study was a descriptive study design which sought to investigate the implications of Human Resource outsourcing for Human Resource Practitioners' work behaviors. The mobile telecommunication industry in Ghana was purposively chosen for its socioeconomic relevance to the Ghanaian economy. Twelve Human Resource Practitioners' consisting of Human Resource Officers and Human Resource Managers from the six mobile telecommunication industry were selected to participate in this study. The results from the descriptive analysis indicated that Human Resource Management functions such as recruitment, employee training, employee health and safety management and human resource information system and activities (such as payroll administration and social security) were more likely to be outsourced. The results further showed that Human Resource outsourcing activities had insignificant effect on Human Resource Practitioners' work behaviors such as job satisfaction, organisational commitment and turnover intentions. Therefore Human Resource outsourcing practices do not have significant implications for Human Resource Practitioners work behaviors. Although Human Resource outsourcing has insignificant effects on Human Resource Practitioners work behaviors, it is highly recommended that managements in the mobile telecommunication industry must reduce their overdependence on financial rewards and rather implement job enrichment and enlargement strategies in making their employees committed, satisfied and stay.

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Essentials of Business Process Outsourcing

Cited by 39 publications

References 0 publications

Organizing the Modern Firm in the Worldwide Market for Market Transactions

Organizing the Modern Firm in the Worldwide Market for Market Transactions

Business Trends and Tendencies in Organization Design and Work Design Practice: Identifying Cause-and-Effect Relationships

Implications of HR Outsourcing for HR Practitioners Work Behaviors: Evidence from the Mobile Telecommunication Industry in Ghana

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