The humanization of labor and normal delivery is an issue on the agenda of many countries, although putting it into practice is complex. The current study assesses the care of labor and normal delivery from a perspective of humanization in the Obstetrics Service at Centenario Hospital, Neuquén, in the 2011-2012 period. To do this, a qualitative-quantitative approach was used through: the analysis of practices recorded in the service's medical records in terms of technical-scientific quality, according to WHO recommendations, semi-structured interviews aimed at health professionals and users of this service, in order to analyze the perceptions of the relational component of care during the delivery process. It was observed on both the analysis of medical records and the interviews to key informants that even when the WHO recommended practices are routinely performed in a high percentage of the assessed cases, it is common to use not recommended practices and for which there is no consistent scientific evidence that guarantee its safe use. For that reason, it cannot be concluded that care in normal labor and normal delivery, at Hospital Centenario, does not meet adequately the criteria for a humanized care according to the guidelines outlined in WHO guide. Nevertheless, there are things that can be made in pursuit of humanization, such as regularly held analysis and discussion meetings to deal with practices, based on WHO recommendations.