Erratum for:“Interpreting the success of Zappos.com, Four Seasons, and Nordstrom: Customer centricity is but one‐third of the job” from <i>Global Business and Organizational Excellence</i>, July/August 2012, Volume 31, Number 5, pages 20–35

Kopelman, Richard E.; Chiou, Andy Y.; Lipani, Louis J.; Zhu, Zhu

doi:10.1002/joe.21456

Glob Bus Org Exc

2012

DOI: 10.1002/joe.21456

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Erratum for:“Interpreting the success of Zappos.com, Four Seasons, and Nordstrom: Customer centricity is but one‐third of the job” from Global Business and Organizational Excellence, July/August 2012, Volume 31, Number 5, pages 20–35

Richard E. Kopelman¹,

Andy Y. Chiou²,

Louis J. Lipani³

et al.

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The Effects of Pay-to-Quit Incentives on Crowdworker Task Quality

Harris

2015

Proceedings of the 18th ACM Conference on Computer Supported Cooperative Work &Amp; Social Computing

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Companies such as Zappos.com and Amazon.com provide financial incentives for newer employees to quit. The premise is that workers who will accept this offer are misaligned with their company culture, which will therefore negatively affect quality over time. Could this pay-to-quit incentive scheme align workers in online labor markets? We conduct five empirical experiments evaluating different pay-to-quit incentives with crowdworkers and evaluate their effects on mean task accuracy, retention rate, and improvement in mean task accuracy. We find that the number of times a user is prompted for the inducement, the type and frequency of performance feedback given to participants, the type of incentive, as well as the amount offered can help retain high-performing workers but encourage poor-performing workers to quit early. When we combine the best features from our experiments and examine their aggregate effectiveness, mean task accuracy is improved by 28.3%. Last, we also find that certain demographics contribute to the effectiveness of pay-to-quit incentives.

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The Effects of Pay-to-Quit Incentives on Crowdworker Task Quality

Harris

2015

Proceedings of the 18th ACM Conference on Computer Supported Cooperative Work &Amp; Social Computing

View full text Add to dashboard Cite

show abstract

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Erratum for:“Interpreting the success of Zappos.com, Four Seasons, and Nordstrom: Customer centricity is but one‐third of the job” from Global Business and Organizational Excellence, July/August 2012, Volume 31, Number 5, pages 20–35

Cited by 1 publication

References 0 publications

The Effects of Pay-to-Quit Incentives on Crowdworker Task Quality

The Effects of Pay-to-Quit Incentives on Crowdworker Task Quality

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