“…We received responses from a wide range of industries, including manufacturing, financial services, IT firms, pharmaceuticals, food processing, retail, and warehouse businesses. Our sample classified by the size of workforce following guidelines provided by EC (2003) and Laukkanen et al (2005) included 15 (24%) small, 25 (40%) medium-sized, and 22 (36%) large firms. We used recommendations suggested by Armstrong and Overton (1977) to assess the non-response bias in our survey by comparing early and late respondents on key organizational characteristics such as size, industry type, year of ERP adoption, and ERP type, among others.…”