ERP Implementation in Crisis Management: A Case Study of Government-Owned Electricity Company

Abstract

Enterprise Resource Planning plays an outstanding role in integrating business functions and facilitating the exchange of information and communication. Through the ERP system integration, significant speed and productivity gains become the objective that the company wants to achieve directly and comprehensively. One of the companies in the public service sector that potentially implements ERP is the state-owned company in the electricity sector. Unfortunately, until now there are still problems that often occur such as mass power outages, electricity supply crises, and other technical and nontechnical problems. By adopting ERP for crisis management, the company can categorize and meet the time to resolve (TTR) incidents and problems that are set to analyze access management to determine the level of security of the company’s location, so the company can determine the equipment in each location including access rights. This research will identify the implementation of ERP that is suitable for company crisis management implementation.