ERP Crisis Management Through Leadership Communication

Ramirez, Duane E.

doi:10.19030/ijmis.v14i1.817

Cited by 1 publication

(1 citation statement)

References 4 publications

(2 reference statements)

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“…The following section discusses these findings and justifies their importance for future research and practical challenges of process management in DR. "Scenario-based" & "Proactive "approach and structure Aziz et al 2009;Diego 2008;Dommun 2009;Gannapati 2008;Iyer & Bandyopadhyay 2000;Niranjan et al 2007 C3 "Community-based" approach Alexander et al 2006;Diego 2008;Gannapati 2008;Green 1995;Ink 2008;Labadie 2008;Leslie 1995;Pardasani 2006;Rajib 2006 C4 "Operational approach" to built disaster lessons and experiences sys. Diego 2008;Ekici et al 2009;Ghafory-Ashtiany 1999;Gupta & Sharma 2006;Leslie 1995;Moe 2010;Rajib 2006;Sugimoto et al2010 C5 Simple organization structure with not many levels, outsourcing, temporary team, instituting coordination team & appointing liaison role Beggan 2011;Choudhuri et al 2009;Dommun 2009;Ekici et al 2009;Ink 2008;Iyer & Bandyopadhyay 2000;Jayatilaka et al 2003;Pai and Basu 2007;;Ramirez 2010;Sarker et al 2009;Weerakkody et al 2003 C6 Providing IT Disaster recovery plan, Disaster recovery central plan, Strategy, policy, booklet, guideline, uniform conditions before disaster happens Alexander et al 2006;Barakat & Strand 1995;…”

Section: Analysis Of Dr Operational Processes (Research Question 2)mentioning

confidence: 99%

Disaster Recovery-New Challenges and Opportunities for Business Process Management Research and Practice

Marjanovic

Hallikainen

2013

PAJAIS

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Managing processes across community/NGOs, government and business agencies brings upon brand new challenges, yet to be explored by the Business Process Management (BPM) community. This research focuses on disaster recovery, as a prime example of such a complex cross-organisational environment. Even though every disaster is unique, when considered from the process perspective, disaster recovery could be seen as a set of operational processessome of which are highly structured and predefined, while the others are knowledge-intensive i.e. highly emergent, ad-hoc processes that need to be designed in-situ and managed as they evolve. Through an in-depth review of the relevant literature published by the Business Process Management (BPM) and disaster recovery (DR) research communities this paper reports on the existing research on the management of DR processes. The literature was analysed through a theoretical lens combining two existing frameworks previously developed and used by the BPM community. Our research provides insights into the main characteristics of DR processes and the existing research gaps found across BPM and DR. These insights were used to identify relevant theories that could be used by information systems researchers to study different aspects of DR processes, in particular: (i) sharing and co-creation of process-related knowledge among very diverse process participants; (ii) management of data and information flows across different types of organizations (business, governmental and community/NGOs); (iii) flexible coordination mechanisms, and (iv) provision of more flexible IS support for these emerging knowledge-intensive processes.

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