Ergonomics Research Efforts in the Supermarket Industry

Sluchak, Thomas J.; Hoffman, Mark S.; Marras, William S.; Cochran, David J.; Grant, Katharyn A.; Habes, Daniel J.

doi:10.1177/154193129203601030

Cited by 5 publications

(1 citation statement)

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“…During the past decade, there has been a growing body of research focused on the ergonomic issues of supermarket checkout to learn more about the biomechanical and physiologic workload of cashier (Baron, 1990;Grant, 1993;Hoffman, 1991;Marras, 1994;Sluchak, 1992). The collective goal of these studies has been to gain knowledge about the cashier's work environment and to identify engineering controls to reduce workload, increase overall transaction productivity, and minimize the risk of occupational injuries.…”

Section: Introductionmentioning

confidence: 99%

Customer Service at the Checkout: Relating Productivity, Ergonomics, and Front-End Management Issues

Hoffman

1994

Proceedings of the Human Factors and Ergonomics Society Annual

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There has been a growing body of research over the past several years exploring repetitive behaviors of cashiers in supermarket checkouts. These studies were designed to increase the knowledge about biomechanical and physiologic stressors on the cashier during their most repetitive tasks, scanning products, rather than understand the impact of these tasks on customer service. The research described in this paper summarizes results from over thirty recent studies to determine the corroboration of these findings with the biomechanical research. The results from these productivity analyses showed that when effects of staffing, mixes of transaction sizes and types of tendering are normalized, the Front Facing checkstand was the most productive during the most repetitive tasks, scanning and keying product information, and from the total transaction time. These findings are similar and support those previously reported in the biomechanical research on cashiers using scanners.

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Section: Introductionmentioning

confidence: 99%