Ergonomics issues in national identity card for homeland security

Encouraging gender-inclusive acceptance of multipurpose national-identity smart cards

“…Prior research found that users' performance expectancy increased with the increase in trust towards the safety of personal information stored in a smart card [2]. Additionally, females have less perceived credibility in handling technologies compared with their male counterparts [10].…”

“…Loo and Yeow [24] examined the moderating effect of age towards Malaysians' intention to use IC applications. Loo et al [17,18] and Yeow et al [2] conducted larger sample size surveys and validated the constructs from the various MNIS applications. There is still a research gap, i.e.…”

“…Internet banking [27,28] and e-government services [13]. The UTAUT model together with the perceived credibility and anxiety constructs were used in prior MNIS studies by Loo et al [17,18] and Yeow et al [2,23]. Since these studies had validated the applicability of the model and constructs in the MNIS context, the present study adopted them to study gender differences in adoption, which was not addressed in the earlier studies.…”

“…It refers to negative emotions in cognitive states evoked in actual or imaginary interaction with computer-based technology [7]. Consistent with computer-based technology, potential MNIS users typically indicate negative behavior like not using the card owing to anxiety about losing or damaging it [2,41]. Thus, "anxiety" in this study refers to the negative emotions evoked when using MNIS applications.…”

“…The identity verification process is therefore more accurate compared with the paper-based IC [1]. Criminals/terrorists who carry fake MyKad to cover up their real identities can be easily detected at immigration checkpoints or police roadblocks via the biometric verification [1,2]. This MyKad feature has successfully attracted the attention of various countries worldwide.…”