Ergonomic Simulation: The Work Dimension in the Integrated Operations Centres Design in the Oil Industry

User involvement in design of a safety-critical operating panel system

“…Many of the methods that were used in safety-critical system design to involve expert users relied on mock-ups and prototypes to make the solutions tangible and to elicit users' experiences on the new designs (Healey et al, 2013;Koskinen et al, 2013b;Lu et al, 2007). The evaluation of mock-ups and prototypes was often also enriched with some scenario descriptions (i.e., series of hypothetical actions and events) or simulations emulating the key characteristics of that specific operating environment, thereby helping the users to experience the different functionalities of the proposed design solution (Hjelseth et al, 2015;Oggioni et al, 2021;Tideman et al, 2008). Another used method was applying different kinds of individual channels such as questionnaires and feedback reporting systems through which the expert users could express their opinions and concerns (dos Johannessen & Ellingsen, 2008).…”

“…Having users participate as test subjects in evaluations in later phases of the development is simply not sufficient for reaching the keynote of human centeredness. The grounding idea of participatory design is to allow a confrontation between different types of knowledge (Oggioni et al, 2021) and through a mutual learning process reach an agreement about the design solution and future direction.…”

“…In the petroleum domain, Oggioni et al (Oggioni et al, 2021) used work simulation and involved users in the participatory design of an Onshore Collaborative Center (OCC) intended to enable integrated operations. According to the authors, the expenses of offshore operations have driven many oil and gas companies to launch initiatives for improving their operational performance and reducing costs.…”