“…A systemic and evolutionary approach is proposed to understand the relationships between science, technology, and innovation and the cumulative processes generating changes in the systems. It is argued that an evolving system in a dynamically changing environment will never actually achieve a state of optimal equilibrium (e.g., Edquist, 1994Edquist, , 1997Edquist, , 2001Metcalfe, 1998Metcalfe, , 2002and Miles, 2002Nelson, 1993, Lundvall, 1992, Woolthuisa et al, 2005. This applies to a large extent to services when exploring the categories mentioned below.…”