Epilogue : Early Lessons from CAHPS Demonstrations and Evaluations

Carman, Kristin L.; Short, Pamela Farley; Farley, Donna O.; Schnaier, Jenny; Elliott, Diana M.; Gallagher, Patricia E.

doi:10.7249/rp775

Cited by 9 publications

(9 citation statements)

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“…The response rate was moderate for the elementary schools and modest at best for the middle and high schools; however, the response rate achieved was expected for the mode and method of survey administration utilized in the survey project reported herein [43]. A minimum of a 40% response rate has previously been recommended as achievable for Medicaid surveys using the Consumer Assessment of Health Plans Study (CAHPS TM 1.0) [44], with a 56% response rate achieved with a combination of mail survey followed by telephone interviews [45]. A higher response rate would be achievable with more contacts [43].…”

Section: Discussionmentioning

confidence: 81%

The PedsQLTM 4.0 as a School Population Health Measure: Feasibility, Reliability, and Validity

2006

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Section: Discussionmentioning

confidence: 81%

The PedsQLTM 4.0 as a School Population Health Measure: Feasibility, Reliability, and Validity

2006

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“…63 New reporting initiatives that extend HEDIS and CAHPS to address the care of patients insured by traditional insurance (rather than managed care) are under way and new uses of the information for public health monitoring are of great interest. [64][65][66][67][68] Medical professional societies such as the American Society for Clinical Oncology and the American Diabetes Association are sponsoring initiatives to develop new quality measures in their areas for treatment and management of chronic disease. It may be that medical professionals are beginning to see the value of performance measurement to guide quality improvement.…”

Section: Discussionmentioning

confidence: 99%

Publicly disclosed information about the quality of health care: response of the US public

Schneider

Lieberman²

2001

Quality in Health Care

110

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Public disclosure of information about the quality of health plans, hospitals, and doctors continues to be controversial. The US experience of the past decade suggests that sophisticated quality measures and reporting systems that disclose information on quality have improved the process and outcomes of care in limited ways in some settings, but these eVorts have not led to the "consumer choice" market envisaged. Important reasons for this failure include limited salience of objective measures to consumers, the complexity of the task of interpretation, and insuYcient use of quality results by organised purchasers and insurers to inform contracting and pricing decisions. Nevertheless, public disclosure may motivate quality managers and providers to undertake changes that improve the delivery of care. EVorts to measure and report information about quality should remain public, but may be most eVective if they are targeted to the needs of institutional and individual providers of care. (Quality in Health Care 2001;10:96-103) Keywords: public disclosure; quality of health care; quality improvement BackgroundSince the first publication of hospital mortality rates in 1986 by the federal agency that administers the US Medicare insurance programme, public disclosure of information about the quality of health plans, hospitals, and doctors has provoked controversy.1 Publicly disclosed performance reports, sometimes called "report cards", are one manifestation of a health care marketplace in which competing providers would measure and report information about the quality of care they oVer.2 According to the proponents of market theory, US employers, who pay a major share of health care costs in the USA, would purchase prepaid comprehensive care through health plans rather than reimbursing providers for each service.3 Employers would use report cards to choose high quality health plans at a reasonable cost. Insured employees would select health plans, hospitals, and doctors using report card information about providers' quality, price, and accessibility. As a result, health plans, hospitals, and doctors with the best performance records

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“…It comprises a number of modules for different patient groups and has been extensively tested. 161,[322][323][324][325][326][327][328][329][330][331][332][333][334] Caution should be exercised, however, before US approaches such as CAHPS are implemented in the UK because their applicability to the NHS context may be limited. 335 The underlying philosophies of the market-led US and publicly provided UK healthcare systems are different, and the primary objectives of NHS consumer surveys are not consistent with those of the Agency for Health Care Policy and Research in their administration of CAHPS.…”

Section: The Us Experiencementioning

confidence: 99%

The measurement of satisfaction with healthcare: implications for practice from a systematic review of the literature

Crow

Gage

Hampson

et al. 2002

Health Technol Assess

911

1,020

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Epilogue : Early Lessons from CAHPS Demonstrations and Evaluations

Cited by 9 publications

References 0 publications

The PedsQLTM 4.0 as a School Population Health Measure: Feasibility, Reliability, and Validity

The PedsQLTM 4.0 as a School Population Health Measure: Feasibility, Reliability, and Validity

Publicly disclosed information about the quality of health care: response of the US public

The measurement of satisfaction with healthcare: implications for practice from a systematic review of the literature

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