Entrepreneurial Innovation and Quality of Service in the Sports Betting Sector, Bagua - Peru

Abstract

Purpose: The objective was to determine the relationship between business innovation and service quality in companies in the sports betting sector.
 
 Theoretical framework: Existing theory provided a great deal of knowledge on business innovation and service quality, but there is very little information on these variables together and with the dimensions that have been studied, which is why this research is very important because it contributes new knowledge to scientific research.
 
 Design/methodology/approach: A mixed, non-experimental, grounded theory, basic, descriptive-correlational approach was considered, applying the interview to 06 managers and the questionnaire to 50 customers of the companies in the sports betting sector.
 
 Results: The findings revealed that there is a connection between the variables, but with some dimensions it was necessary to accept the Ho.
 
 Research, practical and social implications: To remain competitive in the face of increasing market demand, companies must take advantage of all opportunities.
 
 Originality/value: Concluding that companies urgently need to have a competitive trend that allows them to increase the demand for the services they are offering, but for this, it is necessary to implement strategic management systems with emphasis on service, costs, technology, and the provision of services, since this allows in the long term to position the firm in the market.

Pro-Environmental MSMES Performance: The Role of Green it Adoption, Green Innovative Behavior, and Financial Accounting Resources

“…The results also prove that green innovative behavior has no significant positive effect on green competitive advantage (H3 is rejected). This contradicts several theories that employees who have innovative behavior, especially green innovation behavior, can make organizations successful and long-lasting (Nachucho et al, 2023;Wang et al, 2021;Khan et al, 2019;Xie et al, 2019). In fact, innovative products and services can be made by making them more environmentally friendly, starting from the search for raw materials, the production process, to producing the final product and services.…”

“…So far, innovative behavior has been predicted to lead the achievement of excellence and success of a company (Nachucho et al, 2023;Wang et al, 2021). From an environmental perspective, this behavior is demonstrated by the implementation of new and useful ideas about products, services, processes, and practices in companies that are more environmentally friendly (Chen & Chang, 2013).…”

“…Organizations can establish a unique sales position and gain a competitive advantage in the market by becoming an initiator in green innovation behavior (Nachucho et al, 2023;Wang et al, 2021;Zhang et al, 2022). In addition, green innovative behavior also opens opportunities for companies to enter new markets.…”

“…Companies that have competitive advantages will be able to achieve higher levels of growth and performance (Nachucho et al, 2023;Khan et al, 2019;Qiu et al, 2020).…”

The Effect of Service Quality on Achievement Motivation in Kurash Sport in Indonesia: Analysis Based on Category as Moderator

“…Kurash in Indonesia has progressed rapidly over the last decade. The factors that cause the sport to progress are determined by many factors, one of which is the quality of service (Kurniawan et al, 2021;Cho et al, 2022;Nachucho et al, 2023). Service quality is an important part of sports clubs; even clubs or types of sports that are oriented as competitive sports must always pay attention to service quality (Nugroho et al, 2021;Nugroho et al, 2023).…”