Entrepreneurial &amp; UX mindsets

Sturm, Christian; Aly, Maha; Schmidt, Birka von; Flatten, Tessa Christina

doi:10.1145/3098279.3119912

Cited by 4 publications

(4 citation statements)

References 21 publications

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“…Another frontier challenging the notion of UX professionals is the call for them to have an entrepreneurial mindset; that is, not only solving user problems in their contexts but also transforming them into business problems by considering solution dimensions, i.e., products versus services, target segments, competitive edge, competition, market size, scalability, etc. [111]. This mindset was only indirectly indicated in our data in terms of the respondents' innovative tool use and use of a broad set of HCI theories and methods.…”

Section: 3mentioning

confidence: 70%

“…We also interpret the management-mindedness to relate to the number of years of work experience as a UX professional. On the other hand, we acknowledge that young professionals may have a different sense of professional 'calling' and less 'fixed' occupational identities compared to the past [86] and young UX professionals may respond to the call for becoming entrepreneurs [110] and start managing their own business, or if working within a large organization, they may see themselves in opposition to senior management.…”

Section: Research Modelmentioning

confidence: 91%

“…The management of local and global UX teams is higher on the agenda at key HCI conferences and publications than ever before [67,73,97,106,113]. New organizational topics, such as procurement and usability, have emerged [77], and new perspectives; for example, entrepreneurial UX mindsets have been proposed [110]. Within the HCI education research, attention has been directed toward questions such as whether the objectives and achievements of the HCI curriculum prepare students to address the new gaps in the job market and how to meet the increasing demand for a diversity of UX professionals [4,49,109].…”

Section: Organizations and Uxmentioning

confidence: 99%

“…As for the integration of UX in organizations, it has been highlighted for some time that there is a need for ways to rethink the user-centric approach throughout the organization in order to embed it in business strategies [112]. UX professionals should have or develop an entrepreneurial mindset [110]. Familiarity with UX work and UX professionals in upper management should be supported and further investigated, which can be supported through cost-benefit analysis models to communicate usability work to upper management [93].…”

Section: Integration Of Ux Professionals and Their Work In Organizationsmentioning

confidence: 99%

See 3 more Smart Citations

“Organized UX Professionalism” – An Empirical Study and Conceptual Tool for Scrutinizing UX Work of the Future

Clemmensen

Iivari

Rajanen

et al. 2022

IFIP Advances in Information and Communication Technology

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This paper proposes the notion of 'Organized User Experience (UX) Professionalism' to describe the nature of the UX work in organizations and support the development of the UX profession. The conceptual model of Organized UX Professionalism is observed in practice and evaluated using data from a survey of 422 UX professionals in five countries. The model recognizes that the UX profession and work are guided not only by the principles of user experience and usability, but also by organization and management issues. The empirical evidence shows that indeed Organized UX Professionalism consists of a management-minded work orientation, innovative tool use, highly social best practices, organizational user centeredness, community participation, and the maturity of the UX and usability concepts in the local society. The study also shows that UX professionals largely adopt system-oriented definitions of usability and UX, rather than changing their conceptions towards organizational and human-oriented definitions. We discuss implications of the findings and possible actions of returning to 'certified usability professionalism' versus 'going beyond the idea of the UX professionalism' towards organization specific UX only. From the human-work interaction design perspective, we believe that the notion of Organized UX Professionalism helps conceptualize, measure, develop, and manage the work of UX professionals in different social contexts as well as understand the outcomes and role of this work in the organization. Further, we propose a few concrete research directions to continue this research.

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Section: 3mentioning

confidence: 70%

Section: Research Modelmentioning

confidence: 91%