Enterprise search and discovery capability: The factors and generative mechanisms for user satisfaction

Cleverley, Paul Hugh; Burnett, Simon

doi:10.1177/0165551518770969

Cited by 14 publications

(19 citation statements)

References 70 publications

(115 reference statements)

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“…The study has provided confirmation of existing findings (Cleverley and Burnett, 2019; Stocker et al, 2015; White, 2015) that in order to deliver a successful enterprise search deployment, it is likely that a ‘systems thinking’ approach considering information quality, user literacy, governance and technology is needed. Despite this, for many executives and end users in organizations, enterprise search still appears synonymous with technology.…”

Section: Discussionsupporting

confidence: 71%

“…While the early literature in the discipline focused on the information retrieval (IR) challenges in the enterprise (Hawking, 2004), later literature that took a more holistic view to cover the whole system include concepts such as the business case, information management (content), user behaviours, training, information literacy, governance and management expectation (Cleverley and Burnett, 2019; Cleverley et al, 2017; Gårdelöv et al, 2015; Grant and Schymik, 2014; Stocker et al, 2015; White, 2015). In addition, the early focus on web pages and document media has expanded to structured data, images, voice search (Betts, 2018) and augmented reality (AR) in the form of a Digital Twin (Tao et al, 2019).…”

Section: Literature Reviewmentioning

confidence: 99%

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Enterprise search: A state of the art

Cleverley¹,

Burnett

2019

Business Information Review

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Enterprise search is changing. The explosion of information within organizations, technological advances and availability of free OpenSource machine learning libraries offer many possibilities. Eighteen informants from practice, academia, search technology vendors and large organizations (Oil & Gas, Governments, Pharmaceuticals, Aerospace and Retail) were interviewed to assess challenges and future directions. The findings confirmed the existence of the 'Google Habitus', technology propaganda and a need to transcend disciplines for a Systems thinking approach toward enterprise search. This encompasses information management, user search literacy, governance, learning feedback loops as well as technology. A novel four-level model for enterprise search use cases is presented, covering search as a utility, search as an answer machine, search task apps and a discovery engine. This could be used to reframe enterprise search perceptions, expanding possibilities and improving business outcomes.

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Section: Discussionsupporting

confidence: 71%

Section: Literature Reviewmentioning

confidence: 99%

Enterprise search: A state of the art

Cleverley¹,

Burnett

2019

Business Information Review

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“…Корпоративные discovery service тоже получают отрицательные ответы. В статье «Возможность поиска и обнаружения: факторы и механизмы для удовлетворенности пользователей» авторов P. H. Cleverley и S. Burntt [40] из Университета Роберта Гордона (англ. Robert Gordon University, RGU), Шотландия (г. Абердин), отражен анализ отзывов более 1000 пользователей и опросов сотрудников служб поиска многонациональной корпорации.…”

Section: о т р и ц а т е л ь н ы е р е з у л ь т а т ы п о и с к аunclassified

The Relationship Between Information Search and Provision of Interlibrary Services

Красильникова

2021

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The search for the requested document is one of the most important processes in the provision of interlibrary services. At the same time, it becomes quite difficult to conduct search procedures in a variety of information retrieval systems (IRS) that operate according to certain rules. This problem requires constant study as new technical search solutions are emerging that need to be mastered by experienced users and novices in the expanding digital workspace. The purpose of the article is to show the existing possibilities for improving the quality of information retrieval in the IRS to meet user orders. The objectives of the research are to uncover the main causes of users’ dissatisfaction with information search in interactive systems and to identify ways to improve them. A brief overview of the history of development and transformations in the use of the reference and retrieval apparatus in interlibrary services is given. Positive changes were noted in the search for documents related to the use of information and communication technologies, as well as the contribution of employees of the information and library sphere to the creation and operation of electronic catalogs. The profound interrelationship of the processes of interlibrary services, the relevance of searching and the implementation of high technology is emphasized. Special attention is paid to the analysis of foreign scientific publications 2015–2019. They covered the use of IRS, search models, the dissatisfaction with search, the improvement of efficiency and modernization of systems, the prospects for their development. The article summarizes scientific and practical results of information search in relation to interlibrary services in domestic and foreign online systems of information and library institutions. The novelty of the article is that it focuses on the study of the effectiveness of IRS, which fundamentally affects users’ satisfaction with interlibrary services.

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“…This is not just a ‘technology’ issue. There are also concerns about information quality and about the lack of training on enterprise search applications (Cleverley and Burnet, 2018).…”

Section: Seeking Searching and Findingmentioning

confidence: 99%

Information flows – Or does it? The complexity of enterprise information management

White¹

2020

Business Information Review

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Although there has been a degree of acceptance that information is a core business asset almost no research has been carried out into the factors that affect the way that information flows around the enterprise as employees at all levels seek to make use of it to complete tasks and make decisions. These decisions can have a significant impact on business performance and on the career development of employees. The challenge lies in finding ways to track the flow of information, especially where workarounds have been developed by employees to overcome their frustration with ‘approved’ processes. Over the last few years computational ethnography, initially applied to assessing issues relating to culture and communication. is becoming increasing widely used to track the flow of documents. In the wake of Covid19 organisations are going to have to operate in a rapidly changing business environment. Unless the flow of information is better understood short-term changes may be implemented which turn out to be of limited benefit or even undermine the rate of achievement of new business objectives.

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Enterprise search and discovery capability: The factors and generative mechanisms for user satisfaction

Cited by 14 publications

References 70 publications

Enterprise search: A state of the art

Enterprise search: A state of the art

The Relationship Between Information Search and Provision of Interlibrary Services

Information flows – Or does it? The complexity of enterprise information management

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