Enterprise Resource Planning Systems: The Business Backbone

Meiryani, Meiryani; Fernando, Erick; Hendratno, Setiani Putri; Kriswanto, Kriswanto; Wifasari, Septi

doi:10.1145/3466029.3466049

Cited by 1 publication

(1 citation statement)

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“…To achieve this, a system that supports company integration is needed, namely through Enterprise Resource Planning (ERP) IJCSL P-ISSN: 2579-7166 E-ISSN: 2549-6417 (Chofreh et al, 2020;Ivanović & Marić, 2021). This Enterprise Resource Planning system is a form of integrated information system that can accommodate various information system needs and business processes effectively and efficiently because it consists of various modules that can be used from financial modules to distribution modules (Jeyaraj, 2020;Meiryani et al, 2021). ERP can be defined as comprehensive software that is used to fully integrate business processes and their functions in an organization and the nature of ERP is complex, which combines various business models, namely sales, marketing, manufacturing, human resources, and financial management (Goundar, 2021;Tam & Oliveira, 2016).…”

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confidence: 99%

Evaluation of the Successful Implementation of Enterprise Resource Planning Based on SAP Using the DeLone & McLean Model

Sologia,

Witjaksono,

Ramadani

2024

IJCSL

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ERP system is an integrated system that is relied on by companies that aim to improve operational efficiency and optimize company resources. PT XYZ, which is currently engaged in IT, has implemented the use of the SAP ERP system. This study aims to evaluate the success of the ERP implementation at PT XYZ through testing the success of information systems using the DeLone & McLean model. The research method used is quantitative research method and data is collected through filling out questionnaires. This research data processing uses the SEM-PLS method through the SmartPLS application. In determining the sample, non-probability sampling techniques were used. There are 6 DeLone & McLean variables used, namely information quality, system quality, service quality, interest in use, user satisfaction, and net benefits. From the results of the analysis of 9 hypotheses, 5 hypotheses were accepted and 4 hypotheses were rejected. From the test results, the ERP implementation at PT XYZ is still not said to be a direct success with DeLone & McLean testing because there are variables that do not affect each other and are related to interest in using the system by users. Improvements in the system quality, service quality and information quality of the ERP system used will support the successful implementation of ERP technology in the company in the future.

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