Enterprise Resource Planning System Adoption Among Healthcare Facilities in Kenya; The Role of User Characteristics

Abstract

The purpose of the study was to determine the role of user characteristics on Enterprise Resource Planning systems in healthcare facilities in Kenya. The study applied positivism research philosophy and descriptive cross-sectional design with target population constituted of the executives of the healthcare organizations from level 4, 5 and 6 hospitals registered in the Kenya Medical Practitioners and Dentists Board based on 2021 data base. A structured questionnaire that contained closed ended questions was used to collect data from the respondents. Data collected was analyzed using logistic regression analysis at a 95% confidence interval in order to examine significance of the relationships between the variables and to test the hypotheses. Analyzed data was presented using tables and figures for ease of interpretation. User characteristics were found to be insignificant in influencing adoption of ERP system among health care facilities in Kenya, the study recommended that proper education and sensitization programs including training and seminars should be carried out to health facilities personnel in order to inculcate a user's confidence in their ability to use a technology like ERP systems. The study further recommended that appropriate change management policies need to be applied to facilitate the technical and health care facilities adoption of ERP the system as a function of an ERP implementation strategy.