Enterprise content management research: a comprehensive review

Abstract

PurposeThe purpose of this paper is to provide a comprehensive literature review of enterprise content management (ECM) research, a conceptual framework of areas of concern regarding ECM, and an agenda for future ECM research, based on the review and conceptual framework.Design/methodology/approachTo gain an understanding of the ECM literature, a structured research approach is adopted, consisting of two phases. The first phase consists of identifying the relevant ECM research papers. In the second phase, the analysis phase, the current ECM research is categorized based on three structural pillars: system component dimensions, system lifecycle, and strategic managerial aspects.FindingsAfter a review and classification of 91 ECM publications, it is found that ECM involves several sophisticated and interacting technical, social, organizational, and business aspects. The current ECM literature can be grouped around three main pillars: the first pillar consists of the four ECM component dimensions (tools, strategy, process, and people). The second pillar is the enterprise system lifecycle (adoption, acquisition, evolution, and evaluation). The final pillar is the strategic managerial aspect (change management, and management commitment). Based on the review and a proposed conceptual framework, an agenda for future research around the aforementioned three pillars is suggested.Originality/valueThere is a lack of ECM meta‐analysis research that explains the current state of the field. This paper contributes to information systems research by describing and classifying the published literature in ECM and by pointing out the gaps where further research is most needed. Furthermore, the paper provides a framework that may provide a conceptual structure for future studies.

Evolución De Los Sistemas De Gestión De Contenidos: Hacia Un Enfoque Holístico

“…Por tanto, se precisan más estudios para analizar los beneficios de los sistemas de gestión de contenidos en el corto y largo plazo, que investiguen además cómo se puede lograr alcanzar mayor efectividad para vencer los desafíos de la gestión de contenidos con base en una solución completa para la integración total de los usuarios, determinando los factores crí-ticos de éxito para dicha integración (Alalwan & Weistroffer, 2012). Tyrväinen et al (2006) recomiendan más investigación desde la perspectiva del contenido sobre cómo los usuarios son tomados en cuenta para las soluciones de gestión de contenidos empresariales, ya que en la mayoría de los casos estas personas ni siquiera son consultadas para saber acerca de sus necesidades de información, mucho menos sobre los documentos que manejan en su día a día, ni sobre lo que les gustaría tener en un futuro cercano.…”

Wideband fractal microstrip antenna for wireless application

“…Because the concept of ECM is relatively new, published experience and research results are still scarce [2]. Given this scarcity, it may be of interest to learn from the experiences with the implementation of Enterprise Resource Planning (ERP).…”

“…It also calls attention to the importance of change management and management commitment as critical success factors. In fact, change management and management commitment have also been recognized as significant factors in the implementation of ECM [2].…”

A Social Content Management Model based on the DART Model

“…Based on previous studies, the implementation of ECM enables organizations to enhance information sharing, collaboration and productivity (Alalwan and Weistroffer, 2012;Smith and McKeen, 2003;vom Brocke et al, 2011). As such, the content obtained is more transparent, improve knowledge management in the organization, increasing the ability of communication and interaction as well as reduces the geographical divide.…”