Enterprise Architecture Development Approach in the Public Sector

Al-Kharusi, Hamood; Miskon, Suraya; Bahari, Mahadi

doi:10.4018/ijeis.2018100109

Cited by 4 publications

(3 citation statements)

References 22 publications

(3 reference statements)

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“…This result is in line with findings from prior studies (Kluge et al , 2006; Lange et al , 2016). One possible explanation is that system quality is based on the IT practitioners' perception regarding the flexibility, ease of use, interactivity, responsiveness, user-friendliness and stability of EA which determines the useful of EA (Al-Kharusi et al , 2017; Ajer and Olsen, 2018).…”

Section: Discussionmentioning

confidence: 99%

A model to evaluate the acceptance and usefulness of enterprise architecture for digitalization of cities

Anthony

Petersen

Krogstie

2021

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PurposeEnterprise architecture (EA) is usually adopted as an approach for managing enterprise complexities and aligning business and information technology (IT) capabilities. Although IT practitioners and researchers agree about the potential applicability and benefits of EA in smart cities, little is known about the factors that influence the acceptance and usefulness of EA in smart cities. Thus, EA acceptance and usage remains a central concern of urban research and practice. Similarly, there are fewer studies that explored EA adoption from the context of enterprises that provide digital services in cities grounded on empirical evidence. Therefore, this study assesses the acceptance and usefulness of EA in smart cities context by developing an EA adoption model drawing on the DeLone and McLean Information System (IS) success model.Design/methodology/approachBased on the identified factors survey questionnaire was designed and sent out to participants which includes IT professionals, senior managers and consultants from 18 organizations in Norway and Ireland involved in a smart city project (+CityxChange) (https://cityxchange.eu/). Statistical Package for Social Science (SPSS) and structural equation modelling using partial least square was applied for data analysis.FindingsThe results suggest that service quality and system quality positively impact user satisfaction of EA and user's intention to use EA. More importantly, information quality does not influence user satisfaction of EA, and the user satisfaction of EA and user's intention to use EA significantly influences the net benefit of EA.Originality/valueThis study provides a complete understanding for academicians and IT practitioners regarding the factors and impacts on EA acceptance and use in smart cities. Finally, this study discusses the implications of this research and provides recommendations for future research.

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Section: Discussionmentioning

confidence: 99%

A model to evaluate the acceptance and usefulness of enterprise architecture for digitalization of cities

Anthony

Petersen

Krogstie

2021

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“…Following the findings of the research, we propose an IT architecture for call centers that forwards incoming customer calls to available CSRs based on the vocal attributes of the caller and the potential respondents (other IT architectures were introduced in the past by Al-Kharusi et al, 2018 andMasuda et al, 2021). The architecture is based on the following operations that underlie the customer-CSR voice matching process: 1) A database of CSR voice attributes -The voices of all CSRs will be sampled and analyzed to extract their vocal attributes.…”

Section: Voice Matching Architecture For Call Centers and Service Dep...mentioning

confidence: 99%

Paying Lip Service?

David

Harison

2022

International Journal of Enterprise Information Systems

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Literature has mainly analyzed the technical attributes of voice for enterprise technical applications, such as voice signature and speech recognition. This paper aims at identifying voice and speech attributes that reflect sentiment and affect (positively or negatively) customer satisfaction levels in voice interactions. The paper used method triangulation that utilizes multiple data sources to gain comprehensive understanding of the domain, including auditory observations, focus group interviews, customer survey, and a review of recent academic studies. The findings indicate that customer experience and satisfaction are influenced by the relative values of voice pitch between the CSR (customer service representative) and the customer. The major conclusion of the study suggests that voice fundamental pitch, speech rate, voice amplitude, and other communication parameters might deploy hidden power and affect service interaction's results. The study opens a new venue for research on social interaction adjustment from the CSR's perspective and from the customer's standpoint.

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“…Interest in EA has increased in recent years. Organizations continue to discover challenges in the field regarding the development and implementation of EA [15][16][17]. The use of EA as a management tool has several benefits, as an instrument allowing companies to evaluate, adjust, and align policies and systems to achieve business objectives [18,19].…”

Section: Introductionmentioning

confidence: 99%

Enterprise Architecture Approach for Project Management and Project-Based Organizations: A Review

2022

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Project-based organizations (PBOs) derive income from conducting projects for their clients. Maintaining the most effective and efficient project governance style is an ongoing process for these organizations as the context continuously changes. Enterprise architecture (EA) is a systemic approach that supports organizations in modeling and describing themselves in different layers, such as strategy, business, application, and technology. This literature review describes the current state of EA usage in improving and quickly revising project management governance in PBOs to benefit practitioners and researchers for an integrated view of EA, PM, and PBO, and identification of future research gaps. This review used an EA model composed of layers as an analytical framework. The extracted bibliometric and content data from selected articles were processed using the VOSviewer tool for identifying and understanding the relationships between main concepts through network mapping. The selected articles are oriented to internal organization projects, mainly in information technology (IT). The need to align projects with business is highlighted, with EA positioned as a governance tool. It was found that application of EA in PBOs is rare. A trend toward using popular PM and EA frameworks, such as PMBOK and ArchiMate, was observed.

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Enterprise Architecture Development Approach in the Public Sector

Cited by 4 publications

References 22 publications

A model to evaluate the acceptance and usefulness of enterprise architecture for digitalization of cities

A model to evaluate the acceptance and usefulness of enterprise architecture for digitalization of cities

Paying Lip Service?

Enterprise Architecture Approach for Project Management and Project-Based Organizations: A Review

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