Enriching conflict resolution environments with the provision of context information

Abstract

It is a common affair to settle disputes out of courts nowadays, through negotiation, mediation or any other mean. This has also been implemented over telecommunication means under the so-called Online Dispute Resolution methods. However, this new technology-supported approach is impersonal and cold, leaving aside important issues such as the disputants' body language, stress level or emotional response while being based on forms, e-mails or chat rooms. To overcome this shortcoming, in this paper, it is proposed the creation of intelligent environments for conflict resolution that can complement the existing tools with important knowledge about the context of interaction. This will allow decision-makers to take better framed decisions based not only on figures but also on important contextual information, similar to what happens when parties communicate in the physical presence of each other.

Advances and trends for the development of ambient‐assisted living platforms

“…The CLA joins the strongest features of both referred projects and includes intelligent social computing (Sheth et al, 2013;Wang et al, 2007) and the human behaviour emulation (Gomes et al, 2014;Pimenta et al, 2015;Carneiro et al, 2013). The CLA joins the strongest features of both referred projects and includes intelligent social computing (Sheth et al, 2013;Wang et al, 2007) and the human behaviour emulation (Gomes et al, 2014;Pimenta et al, 2015;Carneiro et al, 2013).…”

“…The natural evolution to the iGenda and the UserAcess is the Cognitive Life Assistant (CLA) platform. The CLA joins the strongest features of both referred projects and includes intelligent social computing (Sheth et al, 2013;Wang et al, 2007) and the human behaviour emulation (Gomes et al, 2014;Pimenta et al, 2015;Carneiro et al, 2013).…”

Framing a Knowledge Base for a Legal Expert System Dealing with Indeterminate Concepts

“… Framing of the dispute (e.g., as a matter of power, of rights, of interests and needs, of aspirations, of identity, or of conflict management) [ 39 ]. Conflict-handling modes or ways of dealing with conflict (e.g., competing, collaborating, compromising, avoiding, or accommodating) [ 40 , 41 ]. Preferred styles of decision-making (e.g., thinking versus feeling) [ 42 ].…”

“…Conflict-handling modes or ways of dealing with conflict (e.g., competing, collaborating, compromising, avoiding, or accommodating) [ 40 , 41 ].…”

Behaviour Analysis in Smart Spaces

“…A recurring challenge in this field is the management of conflicts of interest among the several users of the space [11] [12], that in this work will be addressed through the use of multi-agent systems, as well as the real-time data acquisition of the user information (e.g. body temperature, pulse) [13] [14]. It will be possible, making use of technologies and emerging wearable devices available on the market (e.g.…”