Enquête sur la satisfaction des patients porteurs d’orthèse cruropédieuse réalisée au sein d’atelier d’appareillage de l’hôpital El-Ayachi

Arfaoui, F.Z.; Karkouri, S.; Bennis, Nezha; Eloumri, A.A.; Hajjaj–Hassouni, N.

doi:10.1016/j.rehab.2011.07.943

Cited by 2 publications

(1 citation statement)

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“…Eventhough it is a difficult to adopt the results of foreign studies into the Moroccan context, the results of our study was better or similar to others moroccan studies [13][14][15][16] or countries sharing similar socio-economic levels [17][18][19][20][21][22][23].…”

Section: Discussionsupporting

confidence: 80%

Evaluation of Cancer Patient Satisfaction: A Transversal Study in Radiotherapy Department, Hassan II University Hospital, Fez, Morocco

Marnissi

Abbass

Charaka

et al. 2019

Advances in Public Health

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Patient satisfaction is an important quality outcome indicator of health care in the hospital setting. Patients are nowadays care-partners with caregivers. This relation is practically important for patients presenting chronic diseases, especially cancer. The aim of this study is to evaluate cancer patient satisfaction, treated at the Department of Radiotherapy in Hassan II University Hospital, and to study the different components of this satisfaction. A prospective transversal study was conducted between December 2016 and January 2017. Data was collected by three investigators based on structured interviews, a validated, anonymous and a standardized questionnaire. During this period, we have included 230 patients: 159 women (69.1%), 71 men (30.9%) and the sex ratio (women/men) was 2.23. Half of the investigated patients have never been schooled (52.61%). The majority had urban origin (71.3%) and 90% of patients declared being satisfied with the care at Radiotherapy department. 93.48% of cases recommended Radiotherapy department to other patients and 95.65% will want to continue their treatment at this department. Reception conditions were judged as favorable in 92.14%. Satisfaction rates regarding the availability of medical and paramedics, health-care workers were 86.52% and 83.9%, respectively. The quality of medical and paramedical care was judged as excellent or good in 78% cases. However, 44.34% of patients complained about the complexity of administrative formalities. 60.87% of cases judged that the waiting time was too long, whereas 31.4% of patients claimed that care-quality of their pain was insufficient or bad. The majority of patients declared being very satisfied or at least satisfied with different care services. For items that were judged as less satisfactory, some recommendations will be taken especially at the level of pain’s and palliative care as well as the organization of patients’ circuit inside the department. The satisfaction’s variations can be attributed to personally patients factors as well as systemic ones at the level of the hospital. Assessing and understanding these factors are essential in developing appropriate measures to improve patient satisfaction.

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Section: Discussionsupporting

confidence: 80%

Evaluation of Cancer Patient Satisfaction: A Transversal Study in Radiotherapy Department, Hassan II University Hospital, Fez, Morocco

Marnissi

Abbass

Charaka

et al. 2019

Advances in Public Health

View full text Add to dashboard Cite

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Enquête de satisfaction des patients atteints de cancer dans un hôpital universitaire au Maroc

Amazian¹,

Toughraï²,

Benmansour³

et al. 2013

Santé Publique

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The majority of items were declared as "Very satisfactory" by the patients. They represent a challenge to be maintained in the future: ward reception, comfortable accommodation, the behaviour and availability of staff, the doctor-patient relationship, respect for patient, the explanations provided concerning the health problem and treatment, psychological support and pain management. For items reported to be less satisfactory, recommendations should be implemented concerning the admissions office, administrative formalities on admission, the information provided at the time of discharge, quality of meals, development of nursing skills and dietary advice.

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Enquête sur la satisfaction des patients porteurs d’orthèse cruropédieuse réalisée au sein d’atelier d’appareillage de l’hôpital El-Ayachi

Cited by 2 publications

References 1 publication

Evaluation of Cancer Patient Satisfaction: A Transversal Study in Radiotherapy Department, Hassan II University Hospital, Fez, Morocco

Evaluation of Cancer Patient Satisfaction: A Transversal Study in Radiotherapy Department, Hassan II University Hospital, Fez, Morocco

Enquête de satisfaction des patients atteints de cancer dans un hôpital universitaire au Maroc

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