Enhancing visitor return rate of national museums: application of data envelopment analysis to millennials

Kim, Sukran; Chung, Jaewoo

doi:10.1080/10941665.2019.1578812

Cited by 9 publications

(2 citation statements)

References 21 publications

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“…Charnes, Cooper, and Rhodes (CCR) [39] developed the CCR-DEA model with the assumption of constant return-to-scale (CRS), using multiple indicators to evaluate the relative efficiency of each decision-making unit (DMU). Compared to the limitations of these two traditional methods, DEA taking all the indicators into consideration is suitable for analyzing a service organization's performance [40].…”

Section: Performance Assessment For Sport and Leisure Centresmentioning

confidence: 99%

Perspective of Local Government on the Performance Assessment of District Sports and Leisure Centers

Fang

2020

Sustainability

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This paper addresses the problem of performance management of operate-transfer (OT) project finance for public sports and leisure centers (SLC) from the perspective of local government. This study contributes to use an evolutionary theory of competitive advantage and mixed-methods, including a modified Delphi method to develop the efficiency-based performance model (EPM) under OT project finance for the public SLCs. The total-factor framework disaggregating the efficiency into an innovative output surplus target ratio (OSTR) provides local governments with a contracted period to manage the SLCs through further specific improvement advice. This study further proposed the four-quadrant matrix formulated by long-term efficiency and short-term profitability to identify the benchmark and improvement directions. The empirical results indicated that there are fifteen SLCs located in the benchmark quadrant. This study provides policy makers in the local governments with a scientific reference to keep or drop the current operating private enterprise in the next concession period. The most underperforming SLCs could follow this proposed quadrant analysis and OSTR index, utilizing their internal resources to develop more attractive and reasonable-price exercise courses for participant growth.

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Section: Performance Assessment For Sport and Leisure Centresmentioning

confidence: 99%

Perspective of Local Government on the Performance Assessment of District Sports and Leisure Centers

Fang

2020

Sustainability

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“…Numerous research studies tried to explore the museum's performance in different regions of the globe [ [25] , [26] , [27] ]. Further, few studies explore the impact of technological advancement on the Museum's output [ [28] , [29] , [30] , [31] ].…”

Section: Introductionmentioning

confidence: 99%

An evaluation of the regional heterogeneity of museums' operational efficiency and productivity changes across Chinese provinces

Zhao,

Huang,

Hassan Shah

2024

Heliyon

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Latent dimensions of museum experience: assessing cross-cultural perspectives of visitors from tripadvisor reviews

Riva

Agostino

2022

Museum Management and Curatorship

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Enhancing visitor return rate of national museums: application of data envelopment analysis to millennials

Cited by 9 publications

References 21 publications

Perspective of Local Government on the Performance Assessment of District Sports and Leisure Centers

Perspective of Local Government on the Performance Assessment of District Sports and Leisure Centers

An evaluation of the regional heterogeneity of museums' operational efficiency and productivity changes across Chinese provinces

Latent dimensions of museum experience: assessing cross-cultural perspectives of visitors from tripadvisor reviews

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