Enhancing the Revisit Intention of Nature-Based Tourism in Indonesia: The Role of Memorable Tourism Experience and Satisfaction

Anggraeni, Rila

doi:10.32038/mbrq.2019.11.02

Cited by 7 publications

(10 citation statements)

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“…Novelty seeking is considered a crucial factor as it affects tourist satisfaction and influences their decision-making (Albaity & Melhem, 2017). Novelty is the outcome of comparing tourists’ current perceptions and experiences (Anggraeni, 2019). Local culture symbolizes the positive impression held by the visitors about the destination’s host community and their closely experienced culture (Kim et al, 2012).…”

Section: Literature Reviewmentioning

confidence: 99%

“…Experiences are memorable when they provide meaningfulness (Stavrianea & Kamenidou, 2021). Involvement refers to tourists’ level of participation in their travel experiences that later help them recall and clearly describe the experiences stored in their memory (Anggraeni, 2019). At last, knowledge can be defined as a cognitive aspect of tourism experience involving learning and education (Stavrianea & Kamenidou, 2021).…”

Section: Literature Reviewmentioning

confidence: 99%

“…This gap between expectations and reality defines one’s level of satisfaction (Goo, Huang, Yoo, & Koo, 2022). Thus, satisfaction is defined as “an individual’s evaluation of an experience, product or service that meets or surpasses their expectation” (Anggraeni, 2019, p. 12). Despite pre-travel expectations, the perceived overall performance theory suggests that tourist dissatisfaction is solely influenced by the actual performance received (Patwary & Omar, 2020).…”

Section: Literature Reviewmentioning

confidence: 99%

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Impact of memorable tourism experiences on tourists’ storytelling intentions: an empirical investigation

Guleria,

Joshi,

Adil

2024

IJTC

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Purpose This study aims to examine the impact of the structural linkages between memorable tourism experiences, destination attachment, tourists’ satisfaction and customer-based destination brand-equity on tourists’ storytelling intentions. Design/methodology/approach The authors proposed a conceptual model that examines how memorable experiences contribute to tourists’ sense of attachment to a destination, which can lead to their willingness to share their trip stories. Using partial least square estimation, the authors analysed the conceptual model through data generated by a survey of 448 Indian domestic tourists. Findings Study confirms the validity and usefulness of the conceptualized model, as it shows significant correlations between the key variables. Specifically, the authors found that positive and memorable tourism experiences significantly affect tourists’ attachment and their satisfaction with destinations. As a result, tourists who form a strong customer-based destination brand equity are more likely to develop storytelling intentions. Originality/value To the best of the authors’ knowledge, current study is the earliest to explore the association between memorable tourism experiences, tourist satisfaction, attachment, customer-based brand equity and how they impact storytelling intentions of tourists.

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Section: Literature Reviewmentioning

confidence: 99%

Section: Literature Reviewmentioning

confidence: 99%

Section: Literature Reviewmentioning

confidence: 99%

See 1 more Smart Citation

Impact of memorable tourism experiences on tourists’ storytelling intentions: an empirical investigation

Guleria,

Joshi,

Adil

2024

IJTC

View full text Add to dashboard Cite

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“…An individual's satisfaction is a result of consuming the tourist experience [110,111]. It has been widely confirmed that memorable experiences improve the level of tourist satisfaction [72,74,76,112], including studies in the nature-based tourism context [24,31,[113][114][115]. In addition, meeting tourists' needs is highlighted as the main predictor of their future behavioral intentions [116].…”

Section: Satisfaction Willingness To Revisit Recommend and Share Expe...mentioning

confidence: 99%

Memorable Tourist Experiences in National Parks: Impacts on Future Intentions and Environmentally Responsible Behavior

et al. 2022

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This study aims to investigate how national parks, identified as remarkable and, therefore, worthy of the trip, are visited and experienced. The main objective of this study was to explore the influence of memorable tourism experiences on environmentally responsible behavior, satisfaction, and behavioral intentions as its outcome. By giving an account of how national parks may be experienced by nature-based tourists, its main focus is on the concept of memorable nature-based tourist experience (MNBTE). The data for this research were collected through a survey from tourists visiting national parks in Serbia. The results demonstrate the significance of MNBTE as an important relationship mediator. The study’s key contributions are the extension of the memorable tourism experience construct and the inclusion of tourist satisfaction, intention to revisit, recommend, share the experience, and the environmental responsibility of tourists. Practical implications and potential future research approaches are also highlighted in the conclusion.

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“…In the tourism context, the provision of memorable or “positively remembered” experiences resulting from positive impressions and emotions (Larsen, 2007) has become a key strategy (Knutson et al , 2006; Kim and Ritchie, 2014) and a fundamental element of tourist satisfaction and revisiting intention (Anggraeni, 2019).…”

Section: Theoretical Backgroundmentioning

confidence: 99%

The mediating role of visitor satisfaction in the relationship between museum experience and word of mouth: evidence from Italy

Vesci

Conti

Rossato

et al. 2020

TQM

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PurposeThis paper aims to analyse the quality of experience in the Italian art museum context and to understand the mediating role of satisfaction between museum experiences and visitors' word-of-mouth (WOM) behavioural intentions.Design/methodology/approachThis exploratory study adopted a quantitative methodology. Visitors to Italian art museums were interviewed, and the results were examined using exploratory factor analysis and regression analysis.FindingsThe analysis shows that the following museum experience dimensions were present in the Italian art museum context: aesthetics, escapism and “edumotion”. Further, these dimensions positively affected visitors' overall satisfaction which mediates on WOM behavioural intentions.Research limitations/implicationsThe small sample limits the generalisability of findings, and further research on the topic is recommended.Practical implicationsMuseums should allocate resources to improve visitor experience, visitor satisfaction and museum attractions. Specifically, museum managers should invest in the three dimensions that emerged from this study.Originality/valueThis study enriches the empirical evidence on experiential marketing in the museum context by focussing on the mediating role of overall satisfaction in the relationship between museum experience and WOM behaviours. To the best of the authors' knowledge, this is the first study investigating this phenomenon in Italian museums.

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Enhancing the Revisit Intention of Nature-Based Tourism in Indonesia: The Role of Memorable Tourism Experience and Satisfaction

Cited by 7 publications

References 0 publications

Impact of memorable tourism experiences on tourists’ storytelling intentions: an empirical investigation

Impact of memorable tourism experiences on tourists’ storytelling intentions: an empirical investigation

Memorable Tourist Experiences in National Parks: Impacts on Future Intentions and Environmentally Responsible Behavior

The mediating role of visitor satisfaction in the relationship between museum experience and word of mouth: evidence from Italy

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