Enhancing patient experience by training local trainers in fundamental communication skills

Chou, Calvin L.; Cooley, Laura A.; Pearlman, Ellen; White, Maysel Kemp

doi:10.35680/2372-0247.1027

Cited by 19 publications

(9 citation statements)

References 31 publications

(21 reference statements)

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“…Strategies such as rounds allow for real-time feedback concerning patients’ care and therefore allow coaching opportunities. Consequently, implementing education and training for the development of communication skills among health care professionals is linked to positive clinical outcomes, 34 adherence to treatment, patient satisfaction, 35 and positive therapeutic interpersonal relationships. 2 Furthermore, those receiving personal coaching and training on the art of communication demonstrate vast improvements in patients’ perception of quality care activities.…”

Section: Discussionmentioning

confidence: 99%

Enhancing adult therapeutic interpersonal relationships in the acute health care setting: an integrative review

Kornhaber¹,

Walsh²,

Duff³

et al. 2016

JMDH

130

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Therapeutic interpersonal relationships are the primary component of all health care interactions that facilitate the development of positive clinician–patient experiences. Therapeutic interpersonal relationships have the capacity to transform and enrich the patients’ experiences. Consequently, with an increasing necessity to focus on patient-centered care, it is imperative for health care professionals to therapeutically engage with patients to improve health-related outcomes. Studies were identified through an electronic search, using the PubMed, Cumulative Index to Nursing and Allied Health Literature, and PsycINFO databases of peer-reviewed research, limited to the English language with search terms developed to reflect therapeutic interpersonal relationships between health care professionals and patients in the acute care setting. This study found that therapeutic listening, responding to patient emotions and unmet needs, and patient centeredness were key characteristics of strategies for improving therapeutic interpersonal relationships.

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Section: Discussionmentioning

confidence: 99%

Enhancing adult therapeutic interpersonal relationships in the acute health care setting: an integrative review

Kornhaber¹,

Walsh²,

Duff³

et al. 2016

JMDH

130

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“…Communication training programs will help players to fill these gaps among themselves which will help them to increase their sense of belongingness toward the team and also perceive team members as one entity, leading to better performance and individual commitment. Literature in other domains have also suggested that communication skills training leads to improved self-assessed personal communication skill and enhanced communication and hopefulness in working with colleagues among health care professionals (Chou, Cooley, Pearlman, & White, 2014). Another study on employee commitment found that communication intervention program significantly improved the information flow, involvement, morale, and meetings in organizations, leading to greater participation and involvement by all its employees (Naicker, 2008).…”

Section: Discussion On Resultsmentioning

confidence: 99%

Is Internal Communication Important for Sport Commitment

Mishra

Sharma²,

Kamalanabhan

2015

Communication & Sport

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The study investigates the mechanism of internal communication in the context of sport organizations. This article illustrates the relationship between internal communication (peer communication, coach–player communication, communication training, and internal public relation [PR] practices) and commitment of individual players in the sports, broadening the understanding of internal communication practices in sport organizations. This study hypothesized a positive relationship between internal communication dimensions and sport commitment through survey methodology. Using multivariate regression technique, the hypotheses were tested on a sample of 223 players from National Cricket Academy of India that has produced some of the best cricketers in the world. Positive relationships between peer, coach–player communication, communication training, and internal PR practices of the organization and predicting individual sport commitment of players. Stronger predictions were observed for communication training and internal PR practices as compared to peer communication and coach–player communication. The study provides valuable insights from the player’s perspective on internal communication process in a sports organization to ensure individual sport commitment. To the best of our knowledge, this is the first study that has examined the influence of communication training and internal PR practices on individual sport commitment.

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“…Establishing a permanent, local team of internal employees within an institution that will take responsibility and work to improve the communication skills of the other health care personnel has several advantages. These include having a better understanding of and more effectively addressing topics specific to the institution compared to outsider trainers, reducing long-term institutional training-related expenditures, building community consciousness, and enabling employees to learn from one another (7,8). This study aimed to evaluate a Basic Communication Skills Train-the-Trainer Program (BCSTTP) developed to produce knowledgeable and skilled trainers able to provide Basic Communication Skills courses to employees of a large public university hospital.…”

Section: Conclusion: the Basic Communication Skills Train-the-trainer Program Can Be Applied To Develop The Knowledge And Skills Of New Tmentioning

confidence: 99%

Bir Üniversite Hastanesi Ortamında Temel İletişim Becerileri Eğitici Eğitimi Programının Değerlendirilmesi

Öztürkçü

Önen

Sagin³

et al. 2021

Tıp Eğitimi Dünyası

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İletişim Becerileri-Eğitici Eğitimi Programı'nda öğrendikleri bilgi ve becerileri nasıl uyguladıkları incelendi. Bunun için Temel İletişim Becerileri Kurs katılımcılarının yeni eğiticileri Oturum Değerlendirme Formu, Eğitim Programı Değerlendirme Formu aracılığı ile değerlendirmeleri istendi ve ÖnTest-Sontest Formu ile kazandıkları bilgi ölçüldü. Sekiz yeni eğitici ile Derinlemesine Görüşme Formu aracılığıyla görüşüldü. Düzey 4: Sonuçlar için programı tamamlayan ve programdan ayrılan Temel İletişim Becerileri-Eğitici Eğitimi Programı katılımcılarının ve yeni eğiticiler tarafından eğitilenlerin sayısı incelendi. Bulgular: Temel İletişim Becerileri-Eğitici Eğitimi Programı katılımcılarının, oturumlardan ve programdan memnun kaldıkları (Düzey 1), bilgi ve beceri düzeylerinde artış (Düzey 2) olduğu saptandı. Temel İletişim Becerileri Kurs katılımcılarının öğrenme düzeylerinde artış olduğu, oturumlardan, eğitim programından ve yeni eğiticilerden memnun kaldıkları görüldü. Derinlemesine görüşmelerde, yeni eğiticiler Temel İletişim Becerileri-Eğitici

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Enhancing patient experience by training local trainers in fundamental communication skills

Abstract: We thank David Gullen, MD for reviewing a portion of a draft of this work. We particularly thank all the future-trainers who have undergone the program for their participation, feedback, and inspiration to continue building this work.

Cited by 19 publications

References 31 publications

Enhancing adult therapeutic interpersonal relationships in the acute health care setting: an integrative review

Enhancing adult therapeutic interpersonal relationships in the acute health care setting: an integrative review

Is Internal Communication Important for Sport Commitment

Bir Üniversite Hastanesi Ortamında Temel İletişim Becerileri Eğitici Eğitimi Programının Değerlendirilmesi

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