Enhancing International Buyer-Seller Relationship Quality and Long-Term Orientation Using Emotional Intelligence: The Moderating Role of Foreign Culture

Leonidou, Leonidas C.; Aykol, Bilge; Larimo, Jorma; Kyrgidou, Lida P.; Christodoulides, Paul

doi:10.1007/s11575-021-00447-w

Cited by 10 publications

(7 citation statements)

References 173 publications

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“…However, Boonlertvanich (2019) shows that satisfaction indirectly affects loyalty. Research by Leonidou et al (2021) supports the existence of a positive satisfaction-loyalty link within a marketing channel context.…”

Section: Issue In Perspectivementioning

confidence: 79%

An Investigation of Automation and Human Interaction of Upscale Hotels in China

Xiaowei

2024

The European Proceedings of Social and Behavioural Sciences

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The hotel artificial intelligence process creates a three-generational innovation framework-automation, thinking, and feeling technology-demonstrating how different technologies can be applied to different aims in the frontline service setting. Prior research has demonstrated the strategic significance of information and communication technology. This is a classic question that has garnered much attention in integrating "high-tech" and "high-touch" service as "High-T2" service in hotels and how balancing the two sides affects visitors' perception and behavioural intention. There is still much effort to examine how the components involved in "high-tech" and "high-touch" service can influence visitors' pleasure; how different guest attributes can control their satisfaction and loyalty during the service process. The project attempts to fill gaps in "High-T2" service and provide a framework considering technology and human interaction. This study set seven research objectives to discuss and explain the research issue. When these two factors are combined, "High-T2" can be essential to visitor pleasure and guests' goal to create and maintain a stable long-term connection and commitment in the hotel sector.

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Section: Issue In Perspectivementioning

confidence: 79%

An Investigation of Automation and Human Interaction of Upscale Hotels in China

Xiaowei

2024

The European Proceedings of Social and Behavioural Sciences

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“…There are 20 channel structure articles, that focus on the process of identifying, developing, maintaining, and terminating relational exchanges to improve performance [7,175,176]. Relational marketing aims to increase shared value by increasing the effectiveness and efficiency of all parties involved in the exchange [177].…”

Section: Relationship Marketingmentioning

confidence: 99%

International Marketing Channel: Systematic Literature Review 2010–2021

Kusumastuti¹,

Sukresna²

2023

Advances in Economics, Business and Management Research

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The scope of international marketing channel research has expanded significantly. Initially, the literature focused on the factors influencing the expansion of international marketing channels. The literature now includes a wide range of topics related to the challenges of selecting channel structures and managing channel relationships. This article aims to investigate several international marketing channel research, i.e., by reviewing 146 articles related to international marketing channels published from 2010 to 2021 with a periodic approach. Assessments of the condition and the progress of the literature were used as the basis to identify emerging themes that will advance the field of international marketing channels. The findings of this SLR are several research themes that can be used for future research, such as marketing globalization, marketing channels, and commerce. Research with the theme of commerce has the most opportunity for future research.

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“…Nonetheless, not all factors are critical for superior export performance. For example, special attention has been brought to relational resources or the relationship quality with business partners ( Davis and Mentzer, 2008 ; Monteiro et al, 2019 ; Leonidou et al, 2021 ).…”

Section: Conceptual Modelmentioning

confidence: 99%

“…Relational resources refer to the ties between the firm and external stakeholders like customers, suppliers, and others like government institutions and competitors ( Davis and Mentzer, 2008 ). The quality of these relations–relationship quality–is commonly measured by the punctuality, trust, quality of communication, and commitment between the business partners ( Kuhlmeier and Knight, 2010 ; Leonidou et al, 2013 , 2014 , 2021 ; Bianchi and Abu Saleh, 2020 ). As found by diverse authors, strong and positive relationships with business partners and foreign customers positively influence SMEs’ export performance ( Lages et al, 2009 ; Ural, 2009 ; Celec and Globocnik, 2017 ; Haddoud et al, 2017 ; Hasaballah et al, 2019 ; Monteiro et al, 2019 ; Imiru, 2022 ).…”

Section: Conceptual Modelmentioning

confidence: 99%

Effects of intimate partner violence against women in international micro and small enterprises relationships: The mediator role of capabilities

Ponce-Gómez

Vara-Horna²,

Mañé³

et al. 2022

Front. Psychol.

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While previous studies have explored multiple constraints affecting women exporters, the effects of intimate partner violence against women (IPVAW) are still unexplored in the literature. Thus, this study aims to probe first whether women owners of micro and small enterprises (MSEs) in export markets experience IPVAW. Secondly, it aims to explore the effect of IPVAW on their relationship quality with business partners, mediated by the performance of export capabilities. Using a structured questionnaire applied through personal interviews, we surveyed 57 female owners of exporting MSEs in Peru. Partial least squares structural equation modeling was used to analyze the data and test the model. The preliminary findings indicate that women exporters who experience IPVAW are more likely to face problems performing export capabilities. In turn, these performance problems seem to affect the quality of their relationships with importers and suppliers. Moreover, there is a direct relationship between IPVAW and problems in performing export capabilities and between issues performing capabilities and the relationship quality. Our theoretical contribution is a conceptual model that proposes the variable “Problems Performing Capabilities” as a mediator to measure the effects of IPVAW on exporting MSEs owned by women. Our findings urge policymakers and trade organizations boosting women-owned export enterprises to include initiatives that address and prevent IPVAW in their export promotion programs.

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Enhancing International Buyer-Seller Relationship Quality and Long-Term Orientation Using Emotional Intelligence: The Moderating Role of Foreign Culture

Cited by 10 publications

References 173 publications

An Investigation of Automation and Human Interaction of Upscale Hotels in China

An Investigation of Automation and Human Interaction of Upscale Hotels in China

International Marketing Channel: Systematic Literature Review 2010–2021

Effects of intimate partner violence against women in international micro and small enterprises relationships: The mediator role of capabilities

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