Enhancing FM digitalization strategies for shopping complexes amidst post-COVID-19: a case study analysis and improvement insights
Shirley Jin Lin Chua,
Shiuan Ping Beh,
Nik Elyna Myeda
et al.
Abstract:Purpose
This study aims to improve the use of digitalization in facilities management (FM) for shopping complex facilities in the post-COVID-19 era. The resumption of economic activities, especially in shopping complexes, poses challenges for FM with throngs of shoppers. To tackle these challenges, enhanced and innovative FM practices are necessary.
Design/methodology/approach
The study used a qualitative research approach, incorporating case studies, interviews, observations and documentation. It focused on… Show more
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