Enhancing Business Process Models with Trustworthiness Requirements

Mohammadi, Nazila Gol; Heisel, Maritta

doi:10.1007/978-3-319-41354-9_3

Cited by 7 publications

(5 citation statements)

References 20 publications

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“…This requirement can be utilized to verify workflow trust properties. Gol Mohammadi et al [38] reflect the trust requirements for Business Process Management and examine a BPM model that can improve the business process model.…”

Section: Related Workmentioning

confidence: 99%

“…2 shows the relationship between the threats and enhancing elements of the collaborative business process. Here, threats imply a concrete factor that threatens the integrity of the collaboration in the business process, and they are categorized into Trust Concern, Trust Issue, and Risk, based on Gol Mohammadi et al [38]. In detail, the definition of Trust Issue for this study is an abstract concern about the possibility of Risk occurrence, and Trust Concern is a concrete medium of Risk occurrence.…”

Section: Summary Of the Concept Of Trust Elementsmentioning

confidence: 99%

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A Blockchain-Based Trust Model for Supporting Collaborative Healthcare Data Management

Jeon¹,

Kim²,

Shin³

et al. 2023

Computer Systems Science and Engineering

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The development of information technology allows the collaborative business process to be run across multiple enterprises in a larger market environment. However, while collaborative business expands the realm of businesses, it also causes various hazards in collaborative Interaction, such as data falsification, inconstancy, and misuse. To solve these issues, a blockchainbased collaborative business modeling approach was proposed and analyzed. However, the existing studies lack the blockchain risk problem-solving specification, and there is no verification technique to examine the process. Consequently, it is difficult to confirm the appropriateness of the approach. Thus, here, we propose and build a blockchain-based trust model to strengthen and verify the integrity and security of the collaborative business process; Integrity and security address the validity of collaborative interactions in terms of a trust, and we construct a blockchain pattern based on trust elements to meet the required the characteristics. Specifically, a trust model can be applied to the healthcare data-sharing process, and then the achievement of the trustbased safe data-sharing process can be proven. Our model can be used as a trust-building guidance tool or for integrity and security verification with the collaborative business process in a distributed environment with blockchain.

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Section: Related Workmentioning

confidence: 99%

Section: Summary Of the Concept Of Trust Elementsmentioning

confidence: 99%

A Blockchain-Based Trust Model for Supporting Collaborative Healthcare Data Management

Jeon¹,

Kim²,

Shin³

et al. 2023

Computer Systems Science and Engineering

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“…Equally, scholars in this field realize the increasing importance of trust and have started to introduce design solutions for trust-awareness in business processes. Mohammadi and Heisel (2016a) developed a conceptual model for integrating trustworthiness requirements in business process models. They further built on their work by providing patterns to identify trust concerns and derive trustworthiness properties (Mohammadi and Heisel, 2016b).…”

Section: Process-oriented Trust Managementmentioning

confidence: 99%

Trust-aware process design: the case of GoFood

Funke

Rosemann

et al. 2022

BPMJ

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PurposeTrust is an increasingly important requirement for any business and as a result has become a contemporary design criterion for business processes. However, the literature to date is very much focused on the technical (security) aspects, which are provider centric, as opposed to trust that is customer centric. In this paper, the authors extended an initial meta-model of trust-aware process design by proposing a way to capture trust-intensity for four trust dimensions, i.e. input, people, process and output and an organizational trust position. The authors also investigate the deployment of the extended meta-model in practice.Design/methodology/approachAn extensive literature study is conducted to derive an understanding of the dimension's customer trust when interacting with an organization. Based on the findings of the literature review and a previously developed trust meta-model, the authors propose a way to describe an organizational trust position, i.e. the depiction of how much uncertainty is prevalent in the trust dimensions. Next, the authors conducted an exploratory case study using secondary data to validate the extended meta-model.FindingsThe case study demonstrated the applicability of the extended trust meta-model and derived actionable practices. In this case, the Indonesian food delivery company GoFood, the authors identified trust concerns in the input, process, resources and output of their business at the start of their operations. Since then, GoFood took specific actions to reduce their operational, behavioral and perceived uncertainty and these identified trust concerns. To a lesser degree, GoFood has managed vulnerability issues and invested in measures to increase customers' confidence. As a result of reduced uncertainties, GoFood's business has grown and became the number one in food service delivery in Indonesia.Research limitations/implicationsThe approach to capture trust (in the trust dimensions) is still a simplified version and a pre-step for a fully developed management tool or method. The use of a secondary data from a single case study also limits the validity and generalizability of the findings.Practical implicationsThe extended meta-model proposed in this paper has several implications related to the organization's BPM capabilities. The result also demonstrates how trust measures related to reducing uncertainty, reducing vulnerability and increasing confidence can be applied in practice. Strategies used by the case company presented here such as rating systems to increase confidence can be used by other firms within a similar context.Social implicationsHaving an empirically validated framework for the management of trust, allows organizations to execute an operational model for the development of trusted engagement with the main benefactor being the customer.Originality/valuePrevious trust-related studies focused on conceptual ideas only, relied on fictive examples or were very much focused on the technical (security) aspects of business processes. This study is the first empirical validation of a trust meta-model that serves managers to understand their trust position and to guide trust-building actions.

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“…This method can be seen as a top-down approach, starting at the end-user layer. In [46], they have further described how to use these requirements and illustrate them within a business process. In contrast to this top-down approach, Trust Mining, as proposed in this paper, is a bottom-up approach in which trust is analyzed starting from a business process and adding user requirements at the end of the analysis.…”

Section: Perspectives In Business Process Managementmentioning

confidence: 99%

Trust Mining: Analyzing Trust in Collaborative Business Processes

et al. 2021

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The ongoing digital transformation and internationalization of business processes cause a shift towards a more collaborative nature of processes. In such collaborations, different organizations execute separate parts of the process autonomously. This fragmentation leads to uncertainty regarding the correct execution of activities, the proper workflow, and data in the process flow. If organizations engage in business together, trust is needed. Therefore, we propose Trust Mining as an analytical approach to better understand uncertainties and the potential trust issues that arise from them. Trust Mining takes a business process model as an input and analyzes uncertainties and relationships. In the end, an evaluation regarding the trust requirements of specific stakeholders is given. Furthermore, we present a prototypical implementation and illustrate how Trust Mining can be used in trust-aware process (re-)design.

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Enhancing Business Process Models with Trustworthiness Requirements

Cited by 7 publications

References 20 publications

A Blockchain-Based Trust Model for Supporting Collaborative Healthcare Data Management

A Blockchain-Based Trust Model for Supporting Collaborative Healthcare Data Management

Trust-aware process design: the case of GoFood

Trust Mining: Analyzing Trust in Collaborative Business Processes

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