Enhancing Blockchain Technology Platforms: Leveraging Artificial Intelligence for Optimal Support and Efficiency

Abstract

Recently, the landscape of e-commerce has undergone a remarkable transformation, propelled by a sudden surge in blockchain technology. The traditional era of bank transactions was plagued by technical difficulties, transfer limitations, security breaches, and high transfer fees. However, blockchain technology, which utilizes a decentralized public database for storing and transferring funds via cryptocurrencies, has emerged as a promising solution. This literature review delves into the multifaceted challenges associated with blockchain technology and explores various works addressing these concerns. Additionally, this study investigates the potential of integrating artificial intelligence to tackle the obstacles faced by blockchain technology, paving the way for an even more efficient and secure e-commerce ecosystem.