Enhanced Logistics Information Service Systems Performance: Using Theoretical Model and Cybernetics’ Principles

Abstract

Outsourcing logistics has established itself in the area of the LSP (Logistics Service Provider), which offers a range of services to its customers. In this line, transportation is characterized as one of the most important services, and therefore efficient fleet management is essential for establishing a high level of customer service. In this paper, we considered intellectual procedures for modeling the management of logistics information service system in the class of the problem, solved method of the theory of queuing system (QS). Examples of constructing mathematical models for the management of logistics information systems are given.