Enhanced ergonomics approaches for product design: a user experience ecosystem perspective and case studies

Abstract

This paper first discusses the major inefficiencies faced in current human factors and ergonomics (HFE) approaches: (1) delivering an optimal end-to-end user experience (UX) to users of a solution across its solution lifecycle stages; (2) strategically influencing the product business and technology capability roadmaps from a UX perspective and (3) proactively identifying new market opportunities and influencing the platform architecture capabilities on which the UX of end products relies. In response to these challenges, three case studies are presented to demonstrate how enhanced ergonomics design approaches have effectively addressed the challenges faced in current HFE approaches. Then, the enhanced ergonomics design approaches are conceptualised by a user-experience ecosystem (UXE) framework, from a UX ecosystem perspective. Finally, evidence supporting the UXE, the advantage and the formalised process for executing UXE and methodological considerations are discussed. Practitioner Summary: This paper presents enhanced ergonomics approaches to product design via three case studies to effectively address current HFE challenges by leveraging a systematic end-to-end UX approach, UX roadmaps and emerging UX associated with prioritised user needs and usages. Thus, HFE professionals can be more strategic, creative and influential.

Design for Sentiment-Ancy: Conceptual Framework to Improve User’s Well-Being Through Fostering Emotional Attachment in the User Experience With Their Assistive Devices

“…Further exploration and in-depth study are required on this subject, as some barriers that cause users to reject or abandon their assistive devices remain not fully captured. Ultimately, findings indicate that emotional experiences have not been examined in the context of ATs acceptance by older people, which is mainly left unexplored [14], [13]. Existing methods, approaches, perspectives, and the underlying theories cannot deliver the new change required in UX; however, some researchers point out empirical studies are needed to link all the experience attributes [30].…”

Making a Building Smart with a Co-Created and Continuously Evolving Enjoyable Service Entity—Insights from a Collaborative Study

“…The social value of the building is affected not only by the physical design but also by the design processes, organizational set-ups, building management, and the experiences of the occupants [36]. Xu [37] points out how experience is shaped by the lifecycle of the product and all of the touch points where users interact with the product or related services. New kind of collaboration over the traditional boundaries of the industries has been called for to ensure innovativeness and renewal.…”

Maximizing the Value of Enterprise Human-Computer Interaction Standards

“…Based on extensive research, a unified experience strategy has been proposed to address the UX issues along with corporation-wide digital transformation efforts (Xu, 2014;Xu et al, 2019). To support the unified experience strategy, enterprise HCI standards, processes and an organization maturity model were developed within the IT organization.…”