English Listening Learning Material for Hospitality Study Program in Vocational High School: Users’ Needs Analysis

Abstract

The development of the global tourism industry makes the importance of English for specific purposes rapidly, including in the hospitality sector. This research investigated the users' needs analysis focused on listening to learning material. This research used a survey research method. The questionnaires were used as the instrument and the data were analyzed by using statistical inquiry. The respondents were 16 users from 9 Hotels in Padang. The finding shows that the hoteliers need the listening ability when they have the guest from overseas. They need listening via face to face communication and via telephones. They usually need listening when they are in the hotel. The topics that is mostly needed by hotel employees are explaining hotel service and facilities, followed by a greeting, direction and others. The result of this research can be used to develop English listening and learning material for hospitality study program in Vocational High School.