English communicative events and skills needed at the workplace: Feedback from the industry

Hafizoah, Kassim; Ali, Fatimah

doi:10.1016/j.esp.2009.10.002

Cited by 143 publications

(136 citation statements)

References 13 publications

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“…In contrast, industrial engineers working in the manufacturing industry communicate with similar groups of people, such as: foreign bosses, colleagues, customers and suppliers. Several previous studies have also shown some similar documents which industrial pharmacists and industrial engineers use, including: emails, letters, equipment manuals, work instructions, minutes of meetings and certain reports (Chalardsit, 2007;Hart-Rawung, 2008;Kassim & Ali, 2010;Spence & Liu;.…”

Section: English Skills Used In the Pharmaceutical Manufacturing Indumentioning

confidence: 99%

English Usage and Problems of Industrial Pharmacists at Two Large Multi-National Pharmaceutical Manufacturers in Thailand

Srisuwan¹,

Kardkarnklai²

2014

ASS

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In pharmaceutical industry, insufficient English proficiency of industrial pharmacists in international communication can cause adverse outcomes in the process of overseas product registration and regulatory audits. This study explores English use and problems of 51 industrial pharmacists within two large multinational pharmaceutical manufacturers by using a self-developed questionnaire based on the frameworks of needs analysis (Hutchinson & Waters, 1987) and communicative competence (Canale & Swain, 1980). The findings indicate that reading is the most frequently used skill, followed by writing, listening and speaking, respectively. Specific communicative tasks which Thai industrial pharmacists most commonly performed were: 1) reading emails, 2) writing emails, 3) reading validation protocols/reports, 4) reading pharmacopoeias and pharmaceutical textbooks, and 5) reading procedural documents. A major problem lies within oral communication skills. The implications of the findings show valuable sources of target language events which can benefit ESP educators and pharmaceutical trainers in the development of ESP courses.

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Section: English Skills Used In the Pharmaceutical Manufacturing Indumentioning

confidence: 99%

English Usage and Problems of Industrial Pharmacists at Two Large Multi-National Pharmaceutical Manufacturers in Thailand

Srisuwan¹,

Kardkarnklai²

2014

ASS

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“…The main activity involves making decisions on the needs of the company; for example, whether to use independent suppliers or hire employees to fill these needs. Kassim and Ali (2010), however, reported that many staff, including those in the HRD sector, face problems in communicating well in English and often encounter problems speaking fluently in meetings, delivering public speaking and giving oral presentations. The aforementioned study was conducted on HR multinational companies in Malaysia to examine their English communication needs.…”

Section: B) Malaysiamentioning

confidence: 99%

“…In the perspective of Stivers, Campbell and Hermanson (2000), oral communication skill in English is an important skill for managers to possess in order to carry out tasks efficiently at the workplace. In a study by Kassim and Ali (2010), the significant role of oral communication skills in multinational companies was reported by between 71 to 80 percent of the respondents. They ranked the usage of oral communication skills in multinational companies as follows; telephone conversation, informal work related discussions, meetings, giving oral presentations, explaining and demonstrating to subordinates and other colleagues.…”

Section: B) Malaysiamentioning

confidence: 99%

Workplace Oral and Written Language Needs for Graduate Students: A Review

Mohammadi¹

2015

COM

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Abstract:Literature on Language for Specific Purposes (LSP) and English for Specific Purposes (ESP) has shown that individuals working in a particular context have specific needs or are expected to have specific skills in a particular language, and that the language used at work often differs from that used in other contexts. As such, this study tried to review the oral as well as written needs of language users in the context of workplaces. To do this end, an interview protocol was used which consisted of 15 semi-structured questions. In addition to the interviews with graduates, 15 of their workplace supervisors were also interviewed via the telephone to gather details of the company communication profiles and to obtain their views about the graduates' particular communication needs. Furthermore, some authentic workplace texts were collected and several programmed visits to workplaces were undertaken thereof. The findings confirm that foreign language skills are an increasingly important basic component of professional academic skills, particularly in countries which have major business contacts with the world and their native languages are not among the major world languages. The surveys indicated that there were substantial uses of English, but with far greater use of written compared with spoken English. Close co-operation with employers in planning language courses is thus needed in order to tailor language teaching to adequately meet the needs of the future academic workforce.

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“…Similarly, another educational research that could be consulted by English language lecturers is a study related to English communicative events and skills needed for engineering students at the workplace [19]. In the study, engineers working in 10 Malaysian multinational companies were surveyed to identify the types of communicative events required of engineers at workplace.…”

Section: Using Educational Research To Inform Focusing Inquirymentioning

confidence: 99%

The Use of Educational Research Findings to Develop Engineering Students’ Workplace Communication Skills

Sanmugam¹,

Shamsudin²

2017

IJLLL

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Abstract-In the 21st century workplace, future engineers are not only required to possess technical knowledge but also relevant soft skills for effective workplace communication purposes. Specifically, the demand of communication skills among engineers has accelerated since the workplace expects professional engineers to be equipped with excellent communication skills for global interaction. The responsibility to develop proficient future engineering workforce are mainly shouldered by the English language lecturers. Thus, it is paramount for English language lecturers to use the most effective teaching and learning approaches to prepare engineering students for future workplace expectations. Educational research in language teaching and learning provides evidence-based pedagogical strategies which English language lecturers' could consult in making pedagogical decisions. This article describes the use of educational research findings to develop engineering students' workplace communication skills based on the model of 'Teaching as Inquiry' developed by the New Zealand Ministry of Education. Index Terms-educational research, Teaching as Inquiry, workplace communication skills. I. INTRODUCTIONThe teaching of English in higher education institutions in Malaysia mostly endeavors to prepare students for workplace communication. However, it is viewed problematic when graduates are not employed due to not having skills to communicate effectively in English. Specifically, the issue of poor communication skills among engineering graduates has been linked to inadequacy of English language courses and poor preparation of engineering graduates for the workplace [1], [2].What is delivered inside world's higher education classrooms leaves an intense impact on not only students' grades but also towards the global economic, social success and international survival [3]. Previous studies have mentioned that the real challenge in producing proficient graduates is unspokenly shouldered by the English language lecturers [2], [4] and recommends that the teaching of English should undergo changes in pedagogy by focusing more on effective communicative strategies [5]. Thus, it is paramount for English language lecturers to use the most effective teaching and learning approaches in higher education institutions to prepare engineering students for the emerging new world reality.Teachers' professional knowledge comes from a variety of sources and the sources used to make instructional decisions Manuscript received April 9, 2017; revised June 19, 2017. The authors are with Universiti Teknologi Malaysia, Malaysia (e-mail: thivviyahs@gmail.com).by teachers are readily available -through colleagues from informal discussions, official curriculum documents, professional magazines/newspapers and professional training programmes [6]- [9]. In addition, most teachers rely their teaching practices based on tradition, opinions of experienced practitioners, ideology, faddism, marketing, politics and personal experience attained through trial and erro...

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English communicative events and skills needed at the workplace: Feedback from the industry

Cited by 143 publications

References 13 publications

English Usage and Problems of Industrial Pharmacists at Two Large Multi-National Pharmaceutical Manufacturers in Thailand

English Usage and Problems of Industrial Pharmacists at Two Large Multi-National Pharmaceutical Manufacturers in Thailand

Workplace Oral and Written Language Needs for Graduate Students: A Review

The Use of Educational Research Findings to Develop Engineering Students’ Workplace Communication Skills

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