Encourage autonomy to increase individual work performance: the impact of job characteristics on workaround behavior and shadow IT usage

Pinto, Aline de Vargas; Beerepoot, Iris; Maçada, Antônio Carlos Gastaud

doi:10.1007/s10799-022-00368-6

Cited by 8 publications

(11 citation statements)

References 66 publications

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“…Coelho and Augusto assert that task identity inspires employees to work wisely by fostering the perception that their job is relevant and worthwhile. So, the degree of identification with the task and the work as a whole may influence the propensity to depart from practice (de Vargas Pinto et al, 2022). A professional may be able to swiftly and instinctively identify a solution to a new challenge if he or she has years of expertise solving comparable difficulties.…”

Section: Individual It Experience Task Identity and Autonomymentioning

confidence: 99%

“…From the user's perspective, one of the factors contributing to the rise of SIT is the disparity between user expectations and the technology available to complete the work. (de Vargas Pinto et al, 2022). According to Rakovic et al (2020), SIT should not be viewed as deviant within an organization; employees' use of SIT is motivated by a desire to increase work efficacy; in other words, SIT is a need felt by employees (Đorđević Milutinović et al, 2023).Technology can create uncertainty in the workplace, particularly if it substantially deviates from employee habits (Venkatesh, Bala, & Sykes, 2010).…”

Section: Task Identity Autonomy and Shadow It Usagementioning

confidence: 99%

“…Based on this, job characteristics influence the use of SIT (de Vargas Pinto et al, 2022); employee satisfaction at work, according to Vaezi, is the primary determinant of usage habits and behavior; dissatisfaction with existing IS aspects can influence changes in habits and user behavior; the more satisfied users are with the available IS, the less likely they are to use SIT (Vaezi, Mills, Chin, & Zafar, 2016). Specifically, task identity and autonomy are two characteristics that contribute positively to employee job satisfaction because they encourage employees' development at work (Jiang, Di Milia, Jiang, & Jiang, 2020).…”

Section: Introductionmentioning

confidence: 98%

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Does Individual IT Experience Affect Shadow IT Usage? Empirical Evidence from Universities with Legal Entities in Indonesia

Nurfitriansyah,

Munir,

Disman

et al. 2023

Organizacija

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Background and purpose Employee dissatisfaction with extant technology is one of the causes of shadow IT use. The selection of alternative technologies is determined by individual IT knowledge. In this study, we intend to examine the relationship between individual IT experience and the use of shadow IT in Indonesian higher education through two job characteristics, namely task identity and autonomy. Methods This study collects and analyses data from 301 respondents at Indonesian universities with legal status using a quantitative methodology. The direct relationship in the research model was investigated using Smart-PLS data analysis. Results The results of the study indicate that individual IT experience strongly supports the use of shadow IT by tertiary institutions with legal entities employees in Indonesia, either through task identity or job autonomy. Conclusion In order for employees to feel satisfied, the organization must prioritize employee IT experience and the information technology requirements they require to complete their work. This can be accomplished by involving employees in the development of information technology.

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Section: Individual It Experience Task Identity and Autonomymentioning

confidence: 99%

Section: Task Identity Autonomy and Shadow It Usagementioning

confidence: 99%

Section: Introductionmentioning

confidence: 98%

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Does Individual IT Experience Affect Shadow IT Usage? Empirical Evidence from Universities with Legal Entities in Indonesia

Nurfitriansyah,

Munir,

Disman

et al. 2023

Organizacija

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“…There is general agreement is that a workaround is the use of an application that is supported by a corporate IT department, whereas shadow IT (often written as Shadow IT) is the use of unsupported and unapproved IT applications which may either have been acquired and supported by a department or are the personal IT applications of employees, notably the use of smart phones. (Hulsebosch 2023; Klotz 2019; Rakovic 2020; De Vargas Pinto 2022; Soffer 2023).…”

Section: Definitions and Categorisationsmentioning

confidence: 99%

Workarounds and shadow IT – balancing innovation and risk

White¹

2023

Business Information Review

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A significant amount of research has been carried out into the way in which employees use workarounds and shadow IT to cope with the complexity of enterprise applications. There is a similar situation in the use of clinical record applications. However neither qualitative or quantitative survey techniques give any indication of the scale of the adoption of workarounds. In both enterprise and clinical settings workarounds can either introduce a substantial element of corporate risk or provide a basis for process innovation. The research that has been carried out primarily focuses on data-rich processes and little attention has been given to workarounds in a digital workplace where the processes may be significantly more complex that in enterprise data processes

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“…SIT represents all hardware, software, or any other technological solution used by employees inside of the organizational ecosystem, that did not receive any formal IT department approval [5,6]. Some examples include Dropbox, Google Drive and WhatsApp, which are applications available on the cloud, which means there is no need to download or install them.…”

Section: Introductionmentioning

confidence: 99%

A Benefit Dependency Network for Shadow Information Technology Adoption, Based on Practitioners’ Viewpoints

et al. 2022

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Shadow information technology (SIT) revolves around systems that are hidden but are still managed by the same business entities. It consists of the use of devices, software, systems and applications without the information technology (IT) department’s approval. Employees use IT without the knowledge of the IT department, and it creates a gap in communications, as the IT department loses the knowledge of the reality within the company. However, there are benefits involved. In order to take advantage of these benefits, changes have to be implemented in the way that business activities are handled. The benefits should be a direct result of the changes, of the difference between the ongoing and the suggested way that activities should be undertaken, and the levels of efficiency and effectiveness to which people deliver their daily tasks. The objective of this study was to propose a benefit dependency network (BDN) for SIT, and, through its concepts, to synthetize our findings and specify the connections between SIT practices and their benefits. This research was conducted a systematic literature review (SLR) and used a design science research methodology, adopting semi-structured interviews with fourteen interactions to propose a BDN for SIT. We proposed a model with five dimensions related to a BDN for SIT. By understanding the BDN and the benefits of SIT, it is easier to have a better notion of the implications and the factors involved in order to assist the decision-making process. Whether an organization wants to reach innovation, increase revenue or retain clients, the BDN helps with analysis and selection, and is something that organizations should take seriously, as it is essential to have knowledge about what the benefits are and how they can be reached. To the best of the authors’ knowledge, this research included and replaced several processes in the BDN for SIT, in a topic that is still underexplored.

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Encourage autonomy to increase individual work performance: the impact of job characteristics on workaround behavior and shadow IT usage

Cited by 8 publications

References 66 publications

Does Individual IT Experience Affect Shadow IT Usage? Empirical Evidence from Universities with Legal Entities in Indonesia

Does Individual IT Experience Affect Shadow IT Usage? Empirical Evidence from Universities with Legal Entities in Indonesia

Workarounds and shadow IT – balancing innovation and risk

A Benefit Dependency Network for Shadow Information Technology Adoption, Based on Practitioners’ Viewpoints

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