Enabling Strategic Decision-Making in Organizations Through Dataplex

Abstract

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Is traffic police SERVQUAL assessment different among drivers in terms of experience?

“…Quality service is crucial for any organization as it creates a unique space for the service in the customer's mind, contributing to its positioning strategy (Ganapathy et al, 2023). Although most public organizations do not operate in a competitive environment, as by law, only the government can supply this kind of service to citizens; it is nonetheless important for them to seek the satisfaction of their customers (Curristine et al, 2007).…”