Enabling relationship building in tabletop-supported advisory settings

Heinrich, Peter; Kılıç, Mehmet; Aschoff, Felix-Robinson; Schwabe, Gerhard

doi:10.1145/2531602.2531697

Cited by 25 publications

(59 citation statements)

References 28 publications

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“…Researchers implemented a new system on a large, horizontal tabletop touch screen computer around which advisors and clients could sit and make eye contact ( Figure 1) [38].…”

Section: [Table 1 About Here]mentioning

confidence: 99%

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The Last Research Mile: Achieving Both Rigor and Relevance in Information Systems Research

Nunamaker

Briggs

Derrick

et al. 2015

Journal of Management Information Systems

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121

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From our desk chairs it may be tempting to work up an idea, build a quick prototype, test it in a lab, and say, "Our work here is done; the rest is merely details." More scholarly knowledge awaits discovery, however, by researchers who shepherd an information systems (IS) solution through the last research mile, that is, through successful transition to the workplace. Going the last research mile means using scientific knowledge and methods to address important unsolved classes of problems for real people with real stakes in the outcomes. The last research mile proceeds in three stages: proof-of-concept research to demonstrate the functional feasibility of a solution; proof-of-value research to investigate whether a solution can create value across a variety of conditions; and proof-of-use research to address complex issues of operational feasibility. The last research mile ends only when practitioners routinely use a solution in the field. We argue that going the last research mile negates the assumption that one must trade off rigor and relevance, showing it to be it a false dilemma. Systems researchers who take their solutions through the last research mile may ultimately have the greatest impact on science and society. We demonstrate the last research mile with cases from our own work and the work of others spanning more than forty years. As a professor of information systems at San Diego State University, Robert O. Briggs researches the cognitive foundations of collaboration and uses his findings to design new collaborative work practices and technologies. He is cofounder of the collaboration engineering field and co-inventor of the ThinkLets design pattern language for collaborative work processes. He has made exploratory, theoretical, experimental, and technological contributions to the areas of team productivity, technology-supported learning, ideation, creativity, consensus, satisfaction, willingness to change, and technology transition. He has designed collaboration systems and collaborative workspaces for industry, academia, government, and the military. He co-chairs the Collaboration Systems and Technology track for the Hawaii International Conference on System Sciences. He lectures worldwide on collaboration theory and practice, and on the logic of scientific inquiry. He has published more than two hundred scholarly works collaboration systems and technology, addressing issues team productivity, technology-supported learning, creativity, satisfaction, and technology transition. He earned his doctorate Management Information Systems at the University of Arizona in 1994. Air Force officer. He has extensive experience working with the Department of Defense. As a contractor and academic, he has been awarded contracts and grants totaling $39.85 Million over the last 12 years (principle investigator awards total $16.89 Million). Doug has published 41 peer-reviewed journal articles and conference proceedings. Douglas C Derrick Gerhard SchwabeGerhard Schwabe is a full professor of at the Universit...

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“…Researchers implemented a new system on a large, horizontal tabletop touch screen computer around which advisors and clients could sit and make eye contact ( Figure 1) [38].…”

Section: [Table 1 About Here]mentioning

confidence: 99%

“…Clients and users reported deeper satisfaction with the process and outcomes of advisory sessions. [38,57]. None of these insights were obvious when the solution was conceived from the desk chair.…”

Section: [Table 1 About Here]mentioning

confidence: 99%

The Last Research Mile: Achieving Both Rigor and Relevance in Information Systems Research

Nunamaker

Briggs

Derrick

et al. 2015

Journal of Management Information Systems

Self Cite

121

View full text Add to dashboard Cite

show abstract

“…While Schwabe and Nussbaumer (2009) had found significant evidences in 2008 that the banking clients would prefer to include (suitable) IT-support in meetings, most banks regarded their client relationship to be so sensitive that any inclusion of IT would ruin it. While this fear may be appropriate for old-fashioned or poorly designed technologies (Heinrich et al 2014a), simulations presented on tabletop or large tablet computers have shown to improve transparency (Nussbaumer et al 2012), understanding (Bradbury et al 2014), learning (Heinrich et al 2014b), profiling and customer orientation, the advice giving process, documentation and compliance fulfillment. Evidence from research, the opportunities offered by new interactive devices and the expectations from clients have recently woken up banks (Nueesch et al 2014) and the have started to seriously experiment with introducing IT in their advisory sessions.…”

Section: Decision Support For Smart Investment: the Case Of Financialmentioning

confidence: 99%

Systemic risk management and investment analysis with financial network analytics: research opportunities and challenges

Schwabe

2015

Financial Innovation

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Recent economic crises like the 2008 financial tsunami has demonstrated a critical need for better understanding of the topologies and various economic, social, and technical mechanisms of the increasingly interconnected global financial system. Such a system largely relies on the interconnectedness of various financial entities such as banks, firms, and investors through complex financial relationships such as interbank payment networks, investment relations, or supply chains. A network-based perspective or approach is needed to study various financial networks in order to improve or extend financial theories, as well as develop business applications. Moreover, with the advance of big data related technologies, and the availability of huge amounts of financial and economic network data, advanced computing technologies and data analytics that can comprehend such big data are also needed. We referred this approach as financial network analytics. We suggest that it will enable stakeholders better understand the network dynamics within the interconnected global financial system and help designing financial policies such as managing and monitoring banking systemic risk, as well as developing intelligent business applications like banking advisory systems. In this paper, we review the existing research about financial network analytics and then discuss its main research challenges from the economic, social, and technological perspectives. AbstractRecent economic crises like the 2008 financial tsunami has demonstrated a critical need for better understanding of the topologies and various economic, social, and technical mechanisms of the increasingly interconnected global financial system. Such a system largely relies on the interconnectedness of various financial entities such as banks, firms, and investors through complex financial relationships such as interbank payment networks, investment relations, or supply chains. A network-based perspective or approach is needed to study various financial networks in order to improve or extend financial theories, as well as develop business applications. Moreover, with the advance of big data related technologies, and the availability of huge amounts of financial and economic network data, advanced computing technologies and data analytics that can comprehend such big data are also needed. We referred this approach as financial network analytics. We suggest that it will enable stakeholders better understand the network dynamics within the interconnected global financial system and help designing financial policies such as managing and monitoring banking systemic risk, as well as developing intelligent business applications like banking advisory systems. In this paper, we review the existing research about financial network analytics and then discuss its main research challenges from the economic, social, and technological perspectives.

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“…The past DSR activities in our research group often targeted the design of innovative IT artifacts in collaborative work environments like advisory service encounters. Although we (and our research group) published DSR related articles in the past years in the domain of travel agencies [11,12] and the financial industry [13][14][15], we often faced a number of problems during the writing process, which sometimes even hindered the publication of valuable design knowledge. (1) During the course of such a projects, design knowledge exists at various levels of maturity at any given point in time (i.e.…”

Section: Research Question: How Can Early Design Knowledge On Informamentioning

confidence: 99%

“…To demonstrate how the publication schema could be applied in practices, we analyze one of our previous scholarly articles [15] that followed this structure. The article covers the topic of interpersonal relationship building when IT artifacts are collaboratively used in a dyadic setting.…”

Section: Applicationmentioning

confidence: 99%

Communicating Nascent Design Theories on Innovative Information Systems through Multi-grounded Design Principles

Heinrich

Schwabe

2014

Advancing the Impact of Design Science: Moving From Theory to Practice

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One central goal of design science research (DSR) is to generate, extract and communicate knowledge about the design of an artifact. Design sci-ence researchers ultimately strive to contribute knowledge in the form of mature design theories; mere descriptions of the artifacts are not regarded as sufficient contributions to knowledge anymore in scholarly publications. There is an increasing body of guidelines on how to produce and publish mature design theories. However, not every research project is in that state. To publish intermediate results (i.e. nascent theories), only general, abstract publication schemes can be found in the recent literature making it difficult to publish design knowledge at that intermediate level. In this paper, we contribute an extension of an exist-ing publication scheme, tailored towards the publication of such intermediate, work in progress design knowledge in the form of prescriptive design principles. This scheme was designed with respect to the complexity of today's information systems IT artifacts. To demonstrate the scheme's applicability, we will apply it to one of our recent scholarly publications in the CSCW area. We argue that this publication scheme extension will help to communicate design knowledge in earlier project stages, which allows a faster feedback to the knowledge base that will enable a broader community to participate in the "search process" for an optimal design solution. Abstract. One central goal of design science research (DSR) is to generate, extract and communicate knowledge about the design of an artifact. Design science researchers ultimately strive to contribute knowledge in the form of mature design theories; mere descriptions of the artifacts are not regarded as sufficient contributions to knowledge anymore in scholarly publications. There is an increasing body of guidelines on how to produce and publish mature design theories. However, not every research project is in that state. To publish intermediate results (i.e. nascent theories), only general, abstract publication schemes can be found in the recent literature making it difficult to publish design knowledge at that intermediate level.In this paper, we contribute an extension of an existing publication scheme, tailored towards the publication of such intermediate, work in progress design knowledge in the form of prescriptive design principles. This scheme was designed with respect to the complexity of today's information systems IT artifacts. To demonstrate the scheme's applicability, we will apply it to one of our recent scholarly publications in the CSCW area. We argue that this publication scheme extension will help to communicate design knowledge in earlier project stages, which allows a faster feedback to the knowledge base that will enable a broader community to participate in the "search process" for an optimal design solution.

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Enabling relationship building in tabletop-supported advisory settings

Cited by 25 publications

References 28 publications

The Last Research Mile: Achieving Both Rigor and Relevance in Information Systems Research

The Last Research Mile: Achieving Both Rigor and Relevance in Information Systems Research

Systemic risk management and investment analysis with financial network analytics: research opportunities and challenges

Communicating Nascent Design Theories on Innovative Information Systems through Multi-grounded Design Principles

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