Enabling conversations with web services

Ardissono, Liliana; Goy, Anna; Petrone, G.

doi:10.1145/860575.860707

Cited by 48 publications

(29 citation statements)

References 6 publications

(1 reference statement)

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“…Speech act theory [27,8,9,10] has helped defining the types of messages based on the concept of illocutionary point, which constraints the semantics of the communication act itself [18, p.87]. It is also used as a basic ontology in organizational management systems [15] and in a conversation model for Web services [2].…”

Section: Resultsmentioning

confidence: 99%

Affective Web Service Design

Song

Governatori

Lecture Notes in Computer Science

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Abstract. In this paper, we propose that, in order to improve customer satisfaction, we need to incorporate communication modes (e.g., speech act) in the current standards of web services specifications. We show that with the communication modes, we can estimate various affects on service consumers during their interactions with web services. With this information, a web-service management system can automatically prevent and compensate potential negative affects, and even take advantage of positive affects.

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Section: Resultsmentioning

confidence: 99%

Affective Web Service Design

Song

Governatori

Lecture Notes in Computer Science

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“…Conversations are long-lived high-level interactions which need a peer-to-peer, proactive, dynamic and loosely coupled mode of interaction. Using agent conversations to enhance service exchange is an active research topic [20][21][22].…”

Section: Integration Related Workmentioning

confidence: 99%

“…Notice that key GRID concepts presented in this section have been established according to the OGSA or WSRF specifications. Similarly, key MAS concepts have been established by different approaches in the MAS literature [22,28] but especially the STROBE model [8,9]. As we are focussing on concepts, we adopt the most convenient terminology from these sets of specifications.…”

Section: Agil's Conceptsmentioning

confidence: 99%

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Service-Based Integration of Grid and Multi-Agent Systems Models

Jonquet

Dugénie

Cerri

Service-Oriented Computing: Agents, Semantics, and Engineering

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Abstract. This position paper addresses the question of integrating GRID and MAS (Multi-Agent Systems) models by means of a service oriented approach. Service Oriented Computing (SOC) tries to address many challenges in the world of computing with services. The concept of service is clearly at the intersection of GRID and MAS and their integration allows to address one of these key challenges: the implementation of dynamically generated services based on conversations. In our approach, services are exchanged (i.e., provided and used) by agents through GRID mechanisms and infrastructure. Integration goes beyond the simple interoperation of applications and standards, it has to be intrinsic to the underpinning model. We introduce here an (quite unique) integration model for GRID and MAS. This model is formalized and represented by a graphical description language called Agent-Grid Integration Language (AGIL). This integration is based on two main ideas: (i) the representation of agent capabilities as Grid services in service containers; (ii) the assimilation of the service instantiation mechanism (from GRID) with the creation of a new conversation context (from MAS). The integrated model may be seen as a formalization of agent interaction for service exchange.

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“…Main lines of research about incorporating agent-based methods and techniques into Web-service contexts [14] include the extension of communication with more flexible patterns or protocols [1], which can support service-to-service negotiation [4,11] and dynamic service composition. For the latter, most of the proposed approaches are based on either pre-defined workflow models or in AI planning techniques.…”

Section: Related Workmentioning

confidence: 99%

Dynamic Orchestration of Distributed Services on Interactive Community Displays: The ALIVE Approach

Gómez-Sebastià

Palau

Nieves

et al.

Advances in Soft Computing

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Interconnected service providers constitute a highly dynamic, complex, distributed environment. Multi-agent system design-methodologies have been trying to address this kind of environments for a long time. The European project ALIVE presents a framework of three interconnected levels that tackles this issue relying on organisation and coordination techniques, as well as on developments in the Web-services world. This paper presents initial results focused on a hightech, real use case: interactive community displays with touristic information and services, dynamically personalized according to user preferences and local laws.

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Enabling conversations with web services

Cited by 48 publications

References 6 publications

Affective Web Service Design

Affective Web Service Design

Service-Based Integration of Grid and Multi-Agent Systems Models

Dynamic Orchestration of Distributed Services on Interactive Community Displays: The ALIVE Approach

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